Business Analyst

Role Summary

Anthropologie is looking for an Analyst that will sit on our retail operations and Direct to Consumer (DTC) team. This role will own the reporting that keeps the business moving. You’ll use Claude and other AI tools to run analyses and build automated reporting. When a trend shifts, you’ll find out why and recommend what to do next. You’ll also support store-level omnichannel operations, including pick, pack, and ship and DTC single-unit returns, and partner with Analytics to keep metric definitions consistent across teams.

Role Responsibilities

• Own weekly DTC reporting: returns and cancels dashboards, DoorDash performance, and category-level in-stock rates
• Report on in-stock rates by category and channel (total brand, DTC, stores) and dig deeper when trends shift
• Build and maintain automated reporting (e.g., back-in-stock) to reduce manual work and improve turnaround
• Track shop productivity and space allocation efficiency across store locations
• Produce regular store-level reports across Maeve, By Anthropologie, and Pilcro
• Build and maintain size-selling reporting by size type, classification, and channel
• Report on activated styles online, plus styles received in and shipped to stores
• Maintain monthly reporting on customer ratings and reviews
• Take on ad hoc analysis requests from merchandising

Role Qualifications

Skills and Experience

• Retail, e-commerce, merchandising, or planning analytics experience
• Strong analytical skills, with the ability to turn large datasets into clear insights and recommendations
• Comfort with core retail metrics: demand, conversion, in-stock, sell-through, returns, and size and store productivity
• Clear communicator who summarizes performance concisely for non-technical partners
• Detail-oriented, with the habit of validating numbers before they go out
• Manages recurring weekly and monthly deliverables alongside ad hoc requests
• Curious about automating and improving reporting; collaborative across merchandising, planning, analytics, and operations

Tools

• Advanced Excel (pivots, lookups, large data files)
• Claude or similar AI tools for analysis and reporting; experience building repeatable workflows is a plus
• BI platforms (e.g., Qlik, MicroStrategy)

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.