Finance Operations Specialist - Commission Collections

Shape the future of finance operations by joining our dedicated team. Unlock your potential as you help maintain financial accuracy and support business growth. Be at the heart of our collections process, collaborating with talented colleagues and making a meaningful impact. Bring your expertise to a role where your skills drive results and career advancement.

Job Summary

As a Finance Operations Specialist, Commission Collections in the Finance Operations team, you will manage all aspects of collections for outstanding supplier invoices. You will play a key role in maintaining accurate supplier balances and ensuring data integrity. In this role, you will communicate directly with suppliers, collaborate with team members, and contribute to process improvements. You will have the opportunity to make a difference and grow your career in a supportive environment.

Job Responsibilities

• Research outstanding supplier invoices to determine payment status using back-office systems and clearing house websites
• Verify invoice cancellations and status through GDS systems
• Communicate directly with suppliers regarding outstanding invoices
• Oversee dedicated VIP advisors’ outstanding invoices to ensure accounts remain in good standing
• Run outstanding commission reports as requested by VIP advisors
• Provide Service Desk support for agents requesting collection assistance
• Perform additional duties and projects as assigned to support business needs

Required Qualifications, Capabilities, and Skills

• Minimum of 1 year of experience in commission collections
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Strong Excel skills, including pivot tables, data manipulation, and data mining
• Exceptional communication and mathematical skills
• High degree of organization, accuracy, and attention to detail
• Ability to work under pressure and meet deadlines
• Demonstrated problem-solving and critical thinking abilities
• Ability to work on a night shift schedule

Preferred Qualifications, Capabilities, and Skills

• Minimum of 2 years of experience within the travel industry
• Experience with GDS systems
• Experience with TRAMS or Travcom back-office systems
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.