Assistant Director - International Programs Office

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

OVERVIEW

The Assistant Director (level 11) of the International Programs Office (IPO) is part of a team of student services and student affairs professionals who develop and maintain a positive learning environment for students, faculty, and staff at the Fuqua School of Business. The IPO facilitates international and experiential business learning opportunities for Fuqua students and supports a welcoming, well-coordinated experience for Fuqua's international student community.

Most of the work of the IPO is associated with the Daytime MBA Program; however, the IPO also supports Fuqua programs and students across the school, including EMBA, MMS, and MQM, as needs arise.

In keeping with the IPO's mission to increase global reach and enhance the student experience, the Assistant Director leads the office's day-to-day operations, detailed planning, logistics, and program implementation. The Assistant Director reports to the Director of the IPO and works closely with student leaders, colleagues across the Business School and University, and institutional partners to deliver high-quality programs and services.

Be Bold.

AREAS OF RESPONSIBILITY

Office Operations, Logistics, and Planning:

• Lead the day-to-day planning and operations of the International Programs Office, including the annual calendar, program deadlines, operational procedures, shared planning tools, and office communications.
• Plan and execute IPO events, meetings, information sessions, orientations and student programs. Coordinate space, registration, materials, vendors, staffing, financial tracking, accessibility, and event-day logistics.
• Maintain accurate office records, data trackers, reports, and operational resources; use data and stakeholder feedback to improve systems, service delivery, and the student experience.
• Maintain the International Programs Office's online presence and core student resources, including the incoming exchange website, FuquaConnect portal, and program communications.
• Anticipate operational needs, manage multiple priorities, and identify practical process improvements that help the office deliver consistently high-quality service.

Incoming Exchange and International Programs:

• Coordinate and oversee the incoming exchange student experience from partner outreach and application processes through pre-arrival communication, orientation, on-campus programming, advising, and data tracking.
• Serve as a primary point of contact for incoming exchange students; help them navigate their arrival, acclimation, academic and community resources, and participation in the broader Fuqua experience.
• Coordinate with exchange partners and relevant Duke offices to support a seamless incoming exchange process, including timely communication, appropriate documentation, and responsive issue resolution.
• Assist with the administrative coordination of outgoing exchange and other global learning opportunities, including promotion, application processes, student advising, credit-transfer coordination, and data tracking.
• Coordinate PIM (Partnership in International Management) membership activities related to incoming exchange, including partner communication, annual requirements, data, and support for PIM-level initiatives.

Student Engagement, Clubs, and Community Building:

• Build productive relationships with MBAA, the MBAA VP International Affairs, and international student clubs and organizations to strengthen community, surface student needs, and deliver inclusive programming.
• Partner with student leaders and the Office of Community Engagement and Student Success to plan and host Global Engagement Week and other international community programs, including admissions sessions, orientations, and cultural and social events.
• Connect incoming exchange students with Fuqua student clubs, organizations, and community resources so they can build relationships and participate meaningfully in campus life.
• Support international students throughout key transition points by providing responsive guidance, connecting students to appropriate resources, and helping shape programs that support belonging and well-being.

Strategic Partnerships and Student Process Support:

• Serve as an important operational partner in the CPT and OPT work authorization processes by coordinating Fuqua-facing communications, timelines, documentation workflows, and appropriate student referrals in collaboration with Fuqua Daytime Career Management Center and Duke Visa Services.
• Collaborate with the Fuqua Career Management Center, other Fuqua programs and Duke Visa Services to plan and facilitate clear, timely information sessions and resources related to student immigration and work authorization processes.
• Maintain effective working relationships with Duke Visa Services, Duke International Student Center, Duke Student Health, and other campus partners to support international student programming, incoming exchange processing, and student services.
• Work with the IPO Director and peer institutions to share best practices, strengthen processes, and support Fuqua's internationalization agenda; represent the IPO at relevant professional meetings and conferences as needed.

REQUIREMENTS

Education:

Bachelor's degree required

Minimum Job Experience Requirements:

Work requires at least one year of experience in program administration or in academic, instructional, student services, or counseling activities to acquire the skills necessary to plan, coordinate, and implement a variety of program activities and events, OR an equivalent combination of relevant education and/or experience.

Skills:

• Multicultural mindset and ability to communicate effectively with people from many different cultures and backgrounds.
• Demonstrated strength in office operations, administrative planning, event logistics, project management, and managing multiple priorities in a fast-paced environment.
• Ability to develop strong relationships with student leaders, international student clubs and organizations, institutional partners, and colleagues across the University.
• Excellent interpersonal, verbal, written, and cross-cultural communication skills, with sound judgment, discretion, and a strong service orientation.
• Ability to use data, feedback, and well-organized systems to improve processes and deliver an excellent experience for students and partners.
• Experience with budget tracking, purchasing, and event-related administrative processes preferred.
• Must be organized, detail-oriented, ethical, and professional; experience with crisis and risk management is preferred.

Choose Duke.