Fixed Operations Director

Camping World is seeking a Fixed Operations Director for our growing team. A Fixed Operations Director is responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. Support and manage operations while driving profitability and ensuring customer satisfaction.

What You’ll Do:

• Support and manage other departmental managers as part of the Fixed Operations team at the location.
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.
• Perform other miscellaneous duties as assigned.

What You’ll Need to Have for the Role:

• Bachelors degree preferred or applicable work experience in lieu of a degree.
• 3+ years experience in a service department, fixed operations or dealerships operations.
• Experience in managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
• Experience managing technicians or a similar role preferred, but not required.
• Prior experience reading and analyzing P&L reports or budgets for a Service Department preferred.
• Prior Experience managing flat-rate and/or hourly technicians.
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment.
• Knowledge of RV’s and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.).
• Experience in the Microsoft Office Suite (Word, Excel, Outlook) and Microsoft 365 tools such as Teams, SharePoint, and OneDrive. Able to navigate internal company systems and conduct effective online research.
• Valid driver’s license required.
• Must be able to lift 25 pounds at a time and/or moving up to 50 lbs with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.
• Prolonged periods of sitting at a desk and working on a computer.
• Exposure to heights.
• Environmental conditions include heat, cold, humidity, noise, dust and wetness.
• Ability to work weekends.
• Ability to work extended hours and holidays.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.