Senior Account Manager
Real Chemistry
Senior Account Manager
Real Chemistry
Delivers AI-powered, patient-centered healthcare experiences
Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary:
The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management. They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions. Senior Account Managers may also supervise Account Associates and Account Managers. The position offers a great opportunity for an individual to work with leading clients in the pharmaceutical, biotechnology, and medical devices.
Responsibilities:
Develops presentations, creative briefs, PR materials and other internal/external communications that are strategic and meet the client’s objectives.
Ensures client feedback is gathered, understood and addressed as appropriate across all deliverables.
Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach.
Evaluates and analyzes data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients.
Partners with functional area-experts within the agency in support of integrated marketing campaigns.
Oversees assigned project(s) fiscal performance by monitoring the teams’ budget, billing, billable hours, developing monthly projections, and review activity reports and financial trackers.
May supervise Account Associates and Account Managers to ensure they have a balanced workload, have the information and resource needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the Real Chemistry way, and provide guidance and support for career progression and performance.
Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met.
Maintains ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations.
Establishes and meets internal client and project revenue targets.
Participates in quarterly and annual strategic communications planning and business analysis.
Manages multiple client projects of varying sizes in a fast-paced environment.
May participate in new business development through proactively identifying and pursuing opportunities to grow existing business.
Required Skills & Experience:
Bachelor’s degree or equivalent experience is required.
Must have healthcare PR experience; integrated experience preferred.
Excellent business communication skills
Informal/formal presentation and writing skills; including presenting to clients
Skilled in data communication
Can explain complex technical terms, clinical trials, and studies pertaining to the brand
Able to develop final documents and presentations
Edit junior staff writing and presentation material
Able to communicate critical information to management and the client
Very comfortable working with clients directly.
Able to develop solutions to client needs and problems:
Collaborates with internal partners to strategize ideas
Researches the market to identify trends and data to support ideas
Understands program objectives and strategies
Ability to direct and synthesize research for new business.
Must be highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
High energy, able to effectively operate in fast-paced, growing and evolving environment.
Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We haveoffice locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, and flexible PTO. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive andequitable work environment where our employees feel empowered toleverage all they bring from their personal lived experience and professionalexpertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistryoperates. Should yourequire accommodations throughout the interview process please let your recruiter know.
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Delivers AI-powered, patient-centered healthcare experiences
Real Chemistry helps healthcare brands grow by creating AI-powered, customer-centered healthcare experiences. Its approach blends data-driven insights with cross-disciplinary teams to design and deliver programs, messaging, and channels for patients, providers, and payers. By combining AI-enabled solutions with deep healthcare expertise, it focuses on turning commercial goals into better patient outcomes. Its goal is to transform healthcare by aligning business success with meaningful, patient-centered experiences.
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