Onboarding Project Manager
Podium
Onboarding Project Manager
Podium
Unified messaging and payments platform
At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.
Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.
Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.
Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.
We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.
Onboarding Project Manager – Automotive
Podium is an AI-powered lead conversion and customer communication platform helping businesses connect with customers, generate more leads and drive revenue. Our Automotive team partners with dealerships, dealer groups and OEMs across Australia to transform how they engage customers through AI, messaging, lead management and integrations. As our Automotive business grows, we’re looking for an experienced Enterprise Onboarding Project Manager to own the implementation of our largest and most complex customers. You’ll lead multi-location, multi-product rollouts, keep stakeholders aligned and make sure customers have a seamless transition onto the Podium platform.
What you will be doing:
Owning end-to-end onboarding for large dealer groups and OEMs, from kick-off through to go-live and handover to Customer Success
Building project plans covering milestones, timelines, deliverables, dependencies and responsibilities
Coordinating pilots, staged rollouts and group-wide deployments across multiple dealerships, brands and locations
Acting as the primary project contact (alongside the CSM) for dealer group executives, head office stakeholders, dealership management and third-party providers
Setting clear communication cadences and running progress reviews and status updates
Partnering with Sales, Customer Success, Product, Technical Support, Integrations and CX teams to deliver integrations, AI configuration, testing and training
Tracking location-level readiness, training completion and go-live milestones
Identifying risks and roadblocks early, escalating where needed and driving resolution
Maintaining project documentation, action registers and implementation trackers
Building repeatable templates and processes to help scale Podium’s enterprise onboarding framework, and giving leadership visibility of project status, risks and resourcing
What you should have:
3–5+ years of experience in project management, implementation management or enterprise customer onboarding
Proven experience managing complex projects involving multiple stakeholders, locations or business units
Strong organisational skills and the ability to manage multiple concurrent projects
Exceptional communication and stakeholder management skills, with confidence engaging senior customer stakeholders and internal leadership
Demonstrated ability to manage timelines, dependencies, risks and competing priorities
Experience coordinating cross-functional teams without direct reporting authority
A proactive, solutions-focused approach to problem-solving
Experience using project management tools such as Monday.com, Asana, Smartsheet or similar
What we hope you have:
Experience in the automotive industry, particularly with dealership groups, OEMs or automotive technology providers
Experience implementing SaaS platforms or enterprise technology solutions
Familiarity with CRM systems, third-party integrations, AI products or customer communication platforms
Experience coordinating technical implementations involving multiple external vendors
Experience managing phased rollouts across geographically dispersed locations
Project management certifications such as PMP, PRINCE2 or Agile qualifications
Why you’ll love working here:
Be part of a fast-growing Automotive business at the forefront of AI-powered customer communication
Lead high-profile implementations for some of Australia’s largest dealer groups and OEMs
Work in a highly collaborative team across Customer Success, Sales, Product and Technical Support
Shape and build Podium’s enterprise onboarding framework
Open and transparent culture
Health and Wellbeing Benefits - $650/month allowance, spend it your way
4 weeks of annual leave
Melbourne CBD Office - Located on the corner of Queen & Collins St, with end-of-trip facilities and bike storage
Snacks and drinks always stocked
Catered lunch the last week of every month
Interested? Apply asap and one of our team will reach out if you're suitable!
Podium helps local businesses communicate with customers and grow their business by providing a multi-channel platform that combines reviews, text messaging, and payment processing into one inbox. How it works: businesses connect their channels (online reviews, texts, payments) to Podium, then use the inbox to respond to customers, manage leads, engage via text conversations, and process transactions. The product is offered on a subscription basis with tiered plans for different sizes of small and medium-sized businesses. Podium differentiates itself by focusing specifically on local SMBs across industries (retail, automotive, healthcare) and offering an integrated solution for reputation management, customer engagement, and payments in one place, instead of relying on separate tools. The company’s goal is to help local businesses compete effectively in a digital-first world by improving communication, streamlining operations, and enhancing online presence.
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