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Crystalia Glass

Makes and installs custom architectural glass systems

Head of Sales

Account ExecutiveConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 10 years of total sales experience, including at least 5 years in sales leadership.
  • At least 3 years as head of a B2C sales function, directly managing team leads or sales managers who managed frontline teams.
  • A track record of leading a B2C business generating more than $30 million in annual revenue.
  • Proven leadership in the national market selling physical, consultative, custom-made products requiring discovery, quoting, and production, such as architectural glass, windows and doors, custom closets, cabinetry, kitchens, remodeling, flooring, or interior finishes; installation experience is not required.
  • Expertise in high-volume, inbound, call-based B2C sales environments where conversion depends on rapid lead response, quote turnaround, and structured follow-up cadences.
  • Documented success building or substantially redesigning a sales engine from scratch, with verified conversion and revenue expansion.
  • Experience designing and managing performance-driven commission plans for B2C sales teams.
  • A data-driven approach capable of identifying funnel drop-offs, distinguishing lead quality issues from sales execution flaws, and verifying the return on investment of operational changes.
  • Advanced proficiency in CRM pipeline design, automation, service-level agreement tracking, and business intelligence dashboards.
  • Daily, practical use of modern AI tools such as ChatGPT, Claude, Gemini, and Perplexity for call quality assurance, lost-deal reviews, and team performance diagnostics.
  • Strong communication and interpersonal skills, a direct and transparent management style, and a track record of decisive, data-backed talent and performance decisions.

Responsibilities

  • Develop and execute the overall B2C growth strategy; analyze sales data to identify causes of lost revenue, prioritize growth opportunities, improve conversion at each stage, accelerate lead response and quote turnaround, and reduce avoidable lost deals.
  • Lead, mentor, and hold B2C sales team leads accountable; establish their operating cadence, review cycles, and quality assurance standards, and empower them to direct daily execution, coach representatives, and manage performance.
  • Design and refine end-to-end B2C customer engagement standards, multi-touch follow-up cadences across phone, SMS, and email, discounting discipline, margin preservation, and order handoffs to production.
  • Integrate AI workflows into sales operations, using conversational AI, speech transcription, and large language models to conduct call quality assurance, identify objection patterns and lost-deal causes, and provide team leads with automated coaching insights.
  • Establish and enforce CRM architecture and data hygiene; oversee pipeline stages, automated task flows, omnichannel sequences, and service-level agreement tracking; and build business intelligence dashboards that turn pipeline data into prioritized actions with owners and deadlines.
  • Develop expertise in architectural glass systems, configurations, and pricing logic; partner with the Training Department to create objection-handling playbooks, scripts, and coaching modules based on call transcripts.
  • Partner with Marketing on lead volume, customer acquisition cost, lead scoring, and segment quality, and expand referral, repeat-client, and trade/design partnership channels.
  • Coordinate with Estimating and Production to ensure quote accuracy and reliable turnaround times.
  • Own operational accountability for the B2C sales function and provide the CEO with transparent reporting and forecasting on conversion, margins, and revenue performance.

Desired Qualifications

  • A degree in Business or Marketing is a plus.
  • Prior experience in a combined Sales and Marketing leadership role is an asset.

About the Company

Crystalia Glass

Makes and installs custom architectural glass systems

Crystalia Glass makes and installs architectural glass systems for residential and commercial interiors across the United States. Its products include steel- and aluminum-framed partitions, frameless walls, sliding doors, iron doors and glass enclosures for wine rooms. Customers work with the company to select a system and configure dimensions, glazing and hardware to suit their space, with products crafted for each project. The business earns revenue from selling glass systems and related design and installation services to homeowners, businesses and building professionals. Founded in 2017, Crystalia Glass is headquartered in Brooklyn, New York, and reports in-house manufacturing and fabrication in New York.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Brooklyn, NY
Founded
2017

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