Infrastructure Engineer

Overview

Madison Air and AprilAire are adding to our team due to a recent promotion! 

Responsibilities

The Infrastructure Engineer is responsible for the health, security, stability, and continuous improvement of enterprise systems and infrastructure services. This role serves as a technical lead for core platforms, supports operational excellence through standards and partners with cross-functional teams to deliver reliable technology solutions that align with business and security requirements.

Core Responsibilities

• Implement, administer, and support enterprise server, storage, virtualization, and cloud infrastructure platforms.
• Manage and maintain Windows Server environments, directory services, DNS, DHCP, Group Policy, file services, and core infrastructure components.
• Support Microsoft 365 initiatives and Azure Entra ID, access controls and hybrid integration.
• Administer endpoint management platforms such as Microsoft Intune and Autopilot to support secure device provisioning, configuration, compliance, and lifecycle management.
• Manage virtualization platforms and compute environments in VMware or Hyper-V, to ensure availability, performance, and resiliency.
• Monitor health of infrastructure, review alerts, troubleshoot incidents, perform root cause analysis, and coordinate remediation for complex technical issues.
• Plan and execute system upgrades, patching, maintenance activities, and technology refresh initiatives in accordance with change and security standards.
• Partner with cybersecurity teams to implement system hardening, vulnerability remediation, secure configuration baselines, and audit readiness practices.
• Create and maintain technical documentation, standards, procedures, diagrams, and support knowledge for systems and operational processes.
• Collaborate with service desk, networking, cybersecurity, application, and business teams to support project execution and resolve escalated issues.
• Participate in after-hours maintenance, scheduled on-call rotation, and occasional travel as required to support sites, infrastructure changes, and critical incidents.

Qualifications

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in systems administration, infrastructure engineering, or IT operations in an enterprise environment.
• Experience supporting Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 administration, and core infrastructure services.
• Hands-on experience with endpoint management technologies such as Microsoft Intune, Autopilot, and enterprise device configuration management.
• Experience with virtualization technologies, server hardware, storage platforms, and infrastructure lifecycle management.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN connectivity, switching concepts, and infrastructure dependencies.
• Strong documentation, communication, prioritization, and stakeholder support skills.

Preferred Skills & Qualifications

• Experience supporting hybrid infrastructure environments across multiple locations or business units.
• Familiarity with monitoring, RMM, and ITSM platforms used for alerting, ticket management, and operational reporting.
• Experience participating in infrastructure projects, site deployments, platform modernization, and standards development.