Experience as a Guest Relations or Hospitality Manager.
Knowledge of the hospitality industry.
Familiarity with enterprise resource planning software and Microsoft Office software.
A Bachelor of Arts or Bachelor of Science degree in Hospitality, Business, or a related field.
Responsibilities
Provide exceptional service to guests.
Implement plans to improve customer satisfaction.
Assist with guest queries and disputes.
Resolve complaints effectively.
Share tips with the team to enhance customer service.
Handle guest arrivals and departures.
Act as a communication hub between guests and team members.
Inform guests about service updates.
Provide reports to the senior manager on activities.
About the Guest Relations Manager position
We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.
Guest Relations Manager responsibilities are:
Providing exceptional service to guests
Implementing plans to improve customer satisfaction
Assisting with guests queries/disputes
Resolving complaints effectively
Sharing tips with the team to enhance customer service
Handling the arrival and departure of guests
Acting as a communication hub between guests and team members
Informing guests about updates of services
Providing reports to senior manager on the activities
Guest Relations Manager requirements are:
Experience as a Guest Relations or Hospitality Manager
Excellent customer service skills
Knowledge of the hospitality industry
Familiar with ERP and MS Office softwares
Great leadership skills
Effective communication skills
BA/BSc in Hospitality, Business or a related field