Full-Time
Guest Relations Manager
Raldex Hospitality
Compensation Overview
$10.75 - $15/hr
Florence, SC, USA
In Person
Bachelor's
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Microsoft Office
ERP
Customer Service
Requirements
- Experience as a Guest Relations Manager or Hospitality Manager.
- Excellent customer service skills.
- Knowledge of the hospitality industry.
- Familiarity with enterprise resource planning systems and Microsoft Office software.
- Great leadership skills.
- Effective communication skills.
- A Bachelor of Arts or Bachelor of Science degree in Hospitality or Business, or a related field.
Responsibilities
- Provide exceptional service to guests.
- Implement plans to improve customer satisfaction.
- Assist with guest queries and disputes.
- Resolve complaints effectively.
- Share tips with the team to enhance customer service.
- Handle the arrival and departure of guests.
- Act as a communication hub between guests and team members.
- Inform guests about service updates.
- Provide reports to the senior manager on activities.