Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for an Associate Backup Administrator to join our infrastructure operations team, supporting L2 & L3 backup operations. The ideal candidate will have 2–4 years of hands-on experience in enterprise backup technologies and exposure to at least two of the three backup platforms: Avamar, AWS Backup, and Rubrik.

Roles & Responsibilities:
- Monitor and manage daily backup and recovery jobs across enterprise environments.
- Perform L2 troubleshooting and resolution of backup failures, alerts, and incidents within defined SLAs.
- Assist in L3 escalations by collecting diagnostic data, logs, and coordinating with senior engineers.
- Execute scheduled and ad-hoc restore operations for servers, VMs, databases, and files.
- Manage backup policies, schedules, retention rules, and storage pools in Avamar, AWS Backup, and/or Rubrik.
- Document backup procedures, runbooks, and incident reports.
- Monitor backup storage capacity and raise alerts for threshold breaches.
- Coordinate with OS, database, and application teams for backup integration.
- Participate in on-call rotation for after-hours backup support.
- Maintain and update change records using ITSM tools (ServiceNow or equivalent).
Technical Skills & Tools
- Proficiency in at least 2 of: Avamar, AWS Backup, Rubrik
- Familiarity with Windows Server and Linux OS environments
- Basic understanding of VMware vSphere/vCenter backup integration
- Exposure to ticketing tools such as ServiceNow, Remedy, or Jira
- Basic scripting knowledge (Shell, PowerShell, or Python) for automation
Mandatory Backup Tool Requirement: Candidates must have hands-on experience in at least 2 of the following 3 backup platforms: Avamar, AWS Backup, and Rubrik.


Professional & Technical Skills:
- Must To Have Skills: Commvault Backup Administration, EMC Storage Area Network (SAN) Administration.
- Experience in managing backup and recovery operations to ensure data integrity and availability.
- Ability to troubleshoot and resolve backup-related incidents efficiently.
- Familiarity with storage systems and data protection strategies.
- Strong problem-solving skills and attention to detail.
- Effective communication skills to collaborate with vendors and internal teams.

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 2–4 years of experience in enterprise backup/recovery administration
- Hands-on experience with at least 2 of the 3 backup tools: Avamar, AWS Backup, Rubrik
- Understanding of backup concepts: full, incremental, differential, deduplication, replication
- Good written and verbal communication skills
- ITIL Foundation certification is a plus
Preferred Qualifications & Certifications
- Any vendor-specific backup certification (Avamar, Rubrik, or AWS)
- Exposure to cloud environments (AWS or Azure)
- Familiarity with Backup Architecture concepts

Additional Information:
- The candidate should have minimum 3 years of experience in Commvault Backup Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts Work out of hours ev.
15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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