Home Delivery Center Coordinator

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

A day in the life as a Home Delivery Center Coordinator...

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What you'll bring to the table...

• Strong problem solving and analytical skills
• High attention to detail
• Computer literate, including but not limited to Google OS
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency

We'd love to hear from you if you have…

• A minimum of 1+ years of related work experience
• Customer service experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.