Agency Operations Associate, Investor Reporting

Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Investor Reporting & Payoffs team. The Multifamily Investor Reporting & Payoffs team supports a total loan portfolio of $53BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities:

• Maintain & encourage positive relationship/partnership with the GSEs, HUD and Ginnie Mae.

• Collaborate across the Agency Finance platform to provide consistent excellence in customer service.

• Assist in initial and ongoing review of departmental procedures. 

• Participate in planning, testing and implementing projects aimed to streamline and or automate manual tasks.

• Provide strong support and partnership across all of Agency Finance.

• Audit support and coordination across Agency Finance on a variety of audits (internal, investor, regulatory).

• Coordination and collaboration of annual/periodic financial/investor reporting requirements to GSEs, HUD/Ginnie Mae and Master Servicers to ensure compliance.

• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing.

• Manage the preparation and distribution of investor reports and remittances for the multifamily commercial real estate portfolios. This includes analyzing financial data, property and payment information to provide investors with accurate information.

• Serve as a primary point of contact for investor inquiries and requests. Communicate effectively with investors, stakeholders, and internal teams to address queries and provide timely updates on investor remittance and reporting.

• Ensure compliance with regulatory requirements and industry standards relevant to multifamily commercial real estate reporting.

• Accurately log and process loan payoff requests, ensuring all necessary details are included. 

• Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve any issues that may arise. 

Basic Qualifications:

• Bachelor’s Degree or Military Experience

Preferred Qualifications:

• At least 1 year of experience in commercial bank operations, loan servicing, risk, compliance or Government Sponsored Entities (GSE) 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#commops

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $64,700 - $73,900 for Agency Ops AssociateMcLean, VA: $71,200 - $81,300 for Agency Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).