C

CrossCountry Mortgage

Originates and services home loans nationwide

Operations Solutions UAT Specialist

Full-Time
No salary listed
Mid
Remote in USA
Remote
QA & TestingManual & Functional QA

About the job

Requirements
  • At least 4 years of experience in the mortgage industry.
  • Experience with Encompass loan origination system.
  • Knowledge of the overall mortgage workflow.
  • Knowledge of all agency guidelines.
  • Knowledge of compliance and disclosure requirements.
  • Experience with JIRA is a plus.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Prioritization, organization, and time-management skills.
  • Conflict-management, teamwork, and negotiation skills.
Responsibilities
  • Serve as the main point of contact for testing-related communications between the information technology team, stakeholders, and third-party vendors.
  • Prepare test plans for assigned technical updates to ensure alignment with project goals.
  • Create test cases for relevant scenarios to validate system functionality.
  • Prepare the User Acceptance Testing form summarizing testing results, issues found, and recommendations for improvement.
  • Complete User Acceptance Testing within service-level agreements.
  • Identify, document, and track defects, issues, and enhancement requests using JIRA.
  • Work with stakeholders and cross-functional teams to gather feedback and ensure the system meets business requirements and user expectations.
  • Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes.
  • Participate in cross-functional meetings to align on project goals and timelines.
  • Assess the impact of changes and create company communications.
  • Collaborate with the training department on company announcements, standard operating procedures, and workflows.
  • Demonstrate updates and communications on calls and present and participate in meetings as needed.
  • Validate implemented changes in production.
  • Work with operations departments to identify process-improvement opportunities.
  • Assist with providing materials and documents for audits and reviews.
  • Perform other assigned duties.
Desired Qualifications
  • Experience with JIRA.

About the company

CrossCountry Mortgage provides home loan and mortgage refinancing solutions tailored to individuals, serving first-time homebuyers, current homeowners looking to refinance, and borrowers seeking renovation loans. It operates through an online platform and a nationwide network of loan originators across the United States, and it also services existing loans. The company earns revenue from interest on loans, origination fees, and related financial services. Its process combines online application with hands-on guidance from local loan originators, aiming for fast approvals and personalized service. Distinguishing factors include its wide geographic reach, a strong emphasis on customer education, and a direct, consultative approach through a network of loan professionals. The goal is to help more people achieve homeownership and financing goals by offering tailored loan options, clear information, and efficient processing.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$2.7B

Headquarters

Cleveland, Ohio

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2026-08-11, CCM priced $750 million notes, strengthening liquidity for servicing and acquisition integration.
  • 2026-08-25, Two Harbors adds roughly $155 billion MSRs, expanding recurring servicing revenue.
  • 2026 hiring of veteran producers in Chicago and the Southeast deepens CCM's origination bench.

What critics are saying

  • 2026-04-27, a California lawsuit alleges CCM hid a rate switch and servicing abuses.
  • UWM's 2026 Maryland litigation over Two Harbors exposed CCM to prolonged deal-fight scrutiny.
  • Mortgage volumes stay rate-sensitive; a 2027 refinancing slump crushes CCM's originator-driven growth model.

What makes CrossCountry Mortgage unique

  • 2026-08-25, CCM completed Two Harbors, bringing RoundPoint servicing in-house.
  • 2026-09-10, CCM raised conforming limits to $845,000 before FHFA's 2027 update.
  • CCM's 1,100-branch, 9,000-employee retail network recruits top originators nationwide.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Short-term Disability

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
SRP Lawyer
Sep 28th, 2026
CUTSA displacement after Guild Mortgage Company LLC v. CrossCountry Mortgage LLC: California claims based on employee raiding just got stronger.

CUTSA displacement after Guild Mortgage Company LLC v. CrossCountry Mortgage LLC: California claims based on employee raiding just got stronger. California employers who lose a team to a competitor have long faced a frustrating defense: CUTSA displacement. Under that argument, the California Uniform Trade Secrets Act (CUTSA) displaces every business tort arising out of the same conduct, leaving the employer with a single trade secret claim and nothing else. A published Court of Appeal decision issued on May 27, 2026 substantially narrows that defense. In Guild Mortgage Company LLC v. CrossCountry Mortgage LLC (Cal. Ct. App., 4th Dist., Div. One, May 27, 2026) 120 Cal. App. 5th 885, the California Court of Appeal, Fourth Appellate District (San Diego County), reversed the trial court's dismissal on all grounds and held that CUTSA does not displace claims for breach of the duty of loyalty, breach of fiduciary duty, tortious interference, or violation of California's computer fraud statute, where those claims rest on conduct beyond the taking of trade secrets. For California businesses that have been raided from the inside, the decision restores a set of remedies that trial courts had been steadily reading out of the California trade secrets law. The underlying facts. Guild Mortgage and CrossCountry Mortgage are direct competitors in residential property lending. Guild alleged that, over roughly eighteen months, CrossCountry recruited employees at Guild's Kirkland, Washington branch, including the branch manager and other senior staff, while those employees remained on Guild's payroll. But the recruiting alone was not legally problematic. What was a problem, however, was that, according to the complaint, the still-employed insiders solicited their colleagues to leave their employment with Guild Mortgage, diverted customers and pending loan applications to the defendant, and accessed Guild's computer systems to remove confidential and proprietary information. Guild ultimately lost substantially all of its branch workforce. Guild first arbitrated against the individual ringleaders and prevailed, then sued CrossCountry in San Diego County Superior Court. The trial court sustained CrossCountry's demurrers to the complaint and dismissed the case, concluding that the alleged disloyal employees owed Guild no actionable tort duty and that the trade secret statute displaced the balance of Guild's claims. The Court of Appeal reversed the judgment of dismissal. The three holdings that matter. Employees owe an undivided duty of loyalty while still employed. The Court of Appeal reaffirmed that California employees owe their employer an undivided duty of loyalty for as long as the employment relationship lasts. An employee may prepare to compete, but may not secretly assist a competitor, recruit coworkers for that competitor, or divert their employer's business while still drawing a paycheck from that employer. Labor Code sections 2860 and 2863 supply statutory support for this duty of loyalty. Managers and other employees with significant corporate responsibilities may owe full fiduciary duties. The Court of Appeal further held that a branch manager entrusted with running a business unit may owe fiduciary duties beyond the ordinary statutory duty of loyalty, depending on the scope of the manager's responsibilities and discretion. That distinction matters because fiduciary breach opens the door to broader remedies and to aiding-and-abetting liability against the competitor (CrossCountry) who knowingly participates in, knowingly condones, or supports the breach, or benefits from the resulting harm. As the appellate court noted, "[i]n determining the existence of an employee's fiduciary duty arising by operation of law, what matters is not one's title, but rather the levels of trust, confidence, and discretion reposed by the employer." (Guild Mortg. Co. LLC v. CrossCountry Mortg. LLC, 120 Cal. App. 5th at 895.) CUTSA displacement does not override California Comprehensive Computer Data Access and Fraud Act claims. First, a brief discussion on the proper nomenclature here. The Court of Appeal noted that some case law authorities use the terms "preempt" and "preemption" to refer to CUTSA's displacement of certain other provisions of California law. But, in keeping with a preference expressed by the California Supreme Court in prior opinions such as Zengen, Inc. v. Comerica Bank (2007) 41 Cal.4th 239, 247, fn. 5, the Guild Court used the terms "displace" and "displacement" in its opinion. Displacement is the rule holding that Section 3426.7, subdivision (b), of CUTSA displaces common law claims that are based on the same nucleus of facts as a jointly pled misappropriation of trade secrets claim. Most significant for trade secrets practitioners, the Court of Appeal in Guild Mortgage Company held that the rule of CUTSA displacement does not override claims under the Comprehensive Computer Data Access and Fraud Act, Penal Code section 502. This appears to be the first published California Court of Appeal decision to resolve that question, which federal district courts had answered inconsistently for years. Because a section 502 claim turns on unauthorized access to a computer system rather than on the secrecy of what was taken, it survives independently of the trade secret analysis. The court likewise revived Guild's interference claims and its derivative unfair competition claim under Business and Professions Code section 17200. Why CUTSA displacement matters so much in California. California does not enforce employee noncompete agreements. Business and Professions Code section 16600 holds them void on their face, and recent legislation has strengthened that prohibition. That makes the surviving common law and statutory tools the entire arsenal for a plaintiff in Guild's position. If CUTSA displacement could sweep away loyalty, fiduciary, interference, and computer fraud claims, an employer whose workforce and customer pipeline were taken would effectively have no remedy, unless it could prove classic trade secret misappropriation. Guild Mortgage rejects that outcome. The decision draws the line at the conduct itself: where the wrong is the disloyalty, the unauthorized system access, or the interference with the plaintiff's business, and not merely the appropriation of or access to trade secrets or proprietary information, CUTSA does not displace claims based on that misconduct. What California businesses should do now. * Review employment agreements for express confidentiality provisions, provisions barring solicitation of employees to access or acquire the employer's trade secrets and proprietary information, and computer-use provisions consistent with Business and Professions Code section 16600. * Implement access controls and written authorization policies, since Penal Code section 502 claims depend on access exceeding the employer's permission granted to the employee. * Preserve forensic evidence immediately when a coordinated departure is suspected, including access logs, file transfer records, and messaging data. * If possible, plead loyalty, fiduciary, interference, and Section 502 claims separately from any CUTSA claim, and tie each to conduct beyond mere misappropriation of trade secrets. Key takeaways on CUTSA displacement. Guild Mortgage is now a leading California authority - and the first published decision to address the Penal Code section 502 question - for the proposition that CUTSA displacement has limits in the pleading of business tort actions arising from employee raiding. Employers confronting a raid or an employee who was disloyal while still on the payroll should not accept a demurrer based on displacement as the end of the analysis, and competitors recruiting an intact team should understand that the exposure is no longer confined to a trade secret claim. Counsel on both sides of these fights should read the appellate opinion closely and confirm its subsequent history before relying on it in litigation. Speak with a los angeles business litigation attorney. The Law Office of Shanen R. Prout represents California businesses in trade secret, employee raiding, unfair competition, and business tort litigation. If your company has lost a team, a customer pipeline, or confidential data to a competitor, or if your company has been accused of doing so, Srplawyer can help you evaluate the claims and defenses that Guild Mortgage has now clarified. Shanen R. Prout, Law Office of Shanen R. Prout: 21 Miller Alley, Ste. 210, Pasadena, CA 91103 Telephone: (626) 529-3022 Email: [email protected] Website: www.srplawyer.com This article is provided for general informational purposes only and does not constitute legal advice or create an attorney-client relationship. Case authority should be independently verified before it is relied upon.

EAA
Sep 16th, 2026
OriginPoint hires Austin Reed for Northeast expansion.

OriginPoint hires Austin Reed for Northeast expansion. By E-A-A / September 16, 2026 OriginPoint has officially welcomed Austin Reed as a producing regional manager to accelerate its ongoing business expansion throughout the Northeast. Bringing 13 years of valuable mortgage industry experience to his new post, Reed generates an impressive $150 million in annual mortgage origination volume. Before stepping into this leadership role, Reed served as a senior vice president and originating branch manager at CrossCountry Mortgage. His career background also includes professional tenure working at Guaranteed Rate, establishing a strong foundation in multi-state mortgage operations. Table of Contents Strategic growth and leadership in the Northeast. In his new capacity, Reed will maintain an active role in originating loans while simultaneously building out a larger team across the region. He primarily serves clients and real estate partners throughout Greater New England and the Northeast, alongside maintaining active business lines in several other states. OriginPoint President and CEO James Elliott praised Reed as an exceptional relationship builder and proven leader. This high-profile hire underscores the company's commitment to scaling its footprint by attracting top-tier origination talent. To explore broader trends shaping the built environment, readers can check out these insightful architecture articles for more context. Comprehensive loan specializations and client approach. Reed's professional expertise covers a wide array of financing products designed to accommodate diverse buyers. His core specialties include conventional, FHA, VA, jumbo, first-time homebuyer, and investment-property loans. For those interested in studying how regional shifts influence housing, exploring regional architecture offers valuable perspective. OriginPoint itself was established in 2021 as a mortgage-origination joint venture between Compass and Guaranteed Rate, now known as Rate. Additional Reading:

Boston Real Estate Investors Association
Sep 10th, 2026
CrossCountry Mortgage lifts internal conforming loan limit to $845K.

CrossCountry Mortgage lifts internal conforming loan limit to $845K. CrossCountry Mortgage (CCM) has raised its conforming loan limit to $845,000 through an "Early Bird" program announced Thursday, moving ahead of the Federal Housing Finance Agency (FHFA)'s official 2027 announcement and matching a similar move by Rocket Mortgage earlier in the day. Other competitors are expected to follow suit. In recent years, a handful of lenders have introduced higher limits ahead of the FHFA announcement to keep more business in conventional channels instead of pushing borrowers into jumbo loans, taking on the risk that FHFA's eventual number might differ. FHFA typically publishes its updated limits for the following year in late November. By setting its own higher limit before FHFA's formal update, CCM said it aims to give borrowers earlier access to larger conforming loan amounts and more purchasing power in a market still defined by elevated home prices. "The housing market doesn't wait for annual loan-limit updates, and neither should homebuyers," Brian Clark, director of product and pricing at CCM, said in a statement. CCM's cap is 1.47% above the current 2026 ceiling of $832,750 and applies to agency-eligible conventional loans. The $12,250 increase over the current limit can expand options for borrowers on the margin who are constrained by debt-to-income ratios or cash to close. It may also provide some pricing relief versus jumbo products, depending on the lender's rate sheets and overlays. Loans that exceed FHFA's official limit fall into the jumbo market, which is primarily dominated by banks. Rocket also rolled out an $845,000 internal conforming limit earlier in the day. The new limit applies to borrowers working directly with Rocket Mortgage as well as those working with broker partners throughRocket Pro, effective immediately. "This, in large part, has to do with Rocket's liquidity, our Fortress-like balance sheet, which allows us to do things like this that maybe other lenders wouldn't have the opportunity to do. So, we're not waiting until 2027,"Kyle Schoenmaker, Rocket Pro's senior vice president of sales, told HousingWire. The expected 2027 increase is smaller than the 3.25% jump in 2026's baseline limit. Because FHFA's annual changes track home price trends, the more modest move points to a softer housing market this year as mortgage rates hover around 7%.

HousingWire
Aug 24th, 2026
Phil Crescenzo teams with son to join CrossCountry Mortgage.

Phil Crescenzo teams with son to join CrossCountry Mortgage. South Carolina-based loan officer Phil Crescenzo Jr. is joining CrossCountry Mortgage (CCM) after a brief stint at NFM Lending. He'll be reuniting with his son, PJ Crescenzo III, to help run a division focused on the Southeast states. Crescenzo is bringing a team of about 10 people to CCM, where he'll focus on serving borrowers in South Carolina and Georgia, he told HousingWire. "CCM's platform is dominating everywhere and I have a chance to reunite with my son," Crescenzo said. "They have flexibility and different programs, different products mix." Since 2000, Crescenzo has worked for five companies, including two separate stints at Cardinal Financial and Nation One Mortgage Corp., as well as roles at American Pacific Mortgage, NFM Lending and now CCM. Greg Sher, managing director at NFM Lending, said Crescenzo's decision was tied to his desire to partner with his son. "While Phil was only here for a short time, he made a tremendous impact. We'll be rooting for them both to continue building on their family name, while making inroads in underserved communities across America." NFM Lending has been growing its own footprint. Inside Mortgage Finance reported that NFM was the 44th-largest U.S. mortgage lender in the first half of 2026, originating about $4 billion in volume, up 19% from 2025. Crescenzo and his son plan to leverage CCM's platform to expand access to credit, with a focus on underserved communities. According to InGenius data, Crescenzo Jr. closed 494 loans for $161.5 million in volume in 2025. Year to date in 2026, he has closed 116 loans for $37 million. Most of his career production been centered in South Carolina, while the bulk of his originations are Federal Housing Administration (FHA) and U.S. Department of Veterans Affairs (VA) loans, products that are often critical for first-time and lower-wealth borrowers. His son, PJ, originated about $72.4 million across 240 units last year at American Pacific Mortgage, with another 28 units for $11.8 million so far this year. About 48% of his loans are conventional and 39% are FHA. Crescenzo said he sees opportunity in builder and nonqualified mortgage (non-QM) niches, particularly for borrowers who need more flexible underwriting. He pointed to the importance of "creativity to close loans" and fast-moving teams in working through builder backlogs and complex scenarios. He also highlighted CCM's ability to retain servicing on a large share of loans as a competitive advantage for originators and borrowers. CCM, the fifth-largest U.S. mortgage lender in the first half of 2026, is set to close its acquisition of Two Harbors Investment Corp. this week after clearing all regulatory hurdles. The deal is expected to further increase CCM's servicing footprint and balance-sheet capacity.

PR Newswire
Aug 11th, 2026
CCM Announces Pricing of Upsized Offering of $750 Million of 7.750% Senior Notes Due 2031

/PRNewswire/ -- CrossCountry Mortgage, LLC ("CCM"), the nation's largest distributed-retail mortgage lender, announced today that its direct parent company,...