Phillips Consulting

Business and management consulting for transformation.

Learning Solution Support Assistant

System AdministrationConfirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listedRemote

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant experience in IT support, systems administration, or learning technology support is advantageous.
Good knowledge of computer operating systems.
Good knowledge and hands-on experience in computer networking and network technologies.
Good knowledge of Microsoft Windows servers; knowledge of other server technologies is an added advantage.
Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
Strong verbal and written communication skills.
Strong analytical and decision-making abilities.
Ability to diagnose technical issues and provide practical solutions in a timely manner.
Ability to carry out system configurations, database processes, and technical tasks accurately.
Ability to clearly explain technical issues and solutions to technical and non-technical users.
Ability to work effectively with team members and stakeholders to maintain reliable system operations.
Ability to adapt to a dynamic environment and respond to evolving technology and support needs.

Responsibilities

Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users.
Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms.
Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities.
Assist with database management activities, including database creation, running queries, system backups, and maintaining database integrity using Microsoft SQL Server.
Provide technical assistance to internal users, address system-related concerns, and ensure issues are resolved promptly.
Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations.
Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

Desired Qualifications

Knowledge of other server technologies.
Knowledge of programming languages.

Learning Solution Support Assistant

Phillips Consulting · Lagos, Nigeria (Remote) · — · Posted 2026-03-10

Workplace: remote

Description

We are seeking a proactive and technically skilled Learning Solution Support Assistant to join our team. In this role, the successful candidate will provide technical support for the organisation's learning platforms, systems, and digital training tools. The role involves maintaining system functionality, supporting users, and ensuring that learning technologies operate efficiently to support training delivery and organisational development initiatives.

The successful candidate will work closely with internal teams to troubleshoot system issues, support platform administration, and ensure the reliability of learning and information systems.

Job Responsibilities

System Support: Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users.
Network & Infrastructure Support: Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms.
Server Management: Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities.
Database Support: Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL.
User Support: Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly.
System Monitoring & Maintenance: Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations.
Collaboration: Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

Requirements

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

Relevant experience in IT support, systems administration, or learning technology support will be an advantage.

Skills

Good knowledge of computer operating systems.
Good knowledge and hands-on experience in computer networking and network technologies.
Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage).
Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
Knowledge of programming languages will be an added advantage.
Strong verbal and written communication skills.
Strong analytical and decision-making abilities

Key Competencies

Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner.
Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately.
Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users.
Collaboration: works effectively with team members and stakeholders to maintain reliable system operations.
Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.

Apply

Apply at Phillips Consulting

About the Company

Phillips Consulting

Business and management consulting for transformation.

Phillips Consulting provides business and management consulting services across Africa, helping organizations design and implement projects, improve efficiency, and build strong institutions. Its offerings span transformation, technology, people, and outsourcing, with a focus on seamless execution and tailored solutions rather than one-size-fits-all approaches. The firm combines Nigerian roots with global expertise, drawing on staff from business strategy, IT, accounting, engineering, medicine, and more to address diverse needs. Differentiators include over 30 years of experience as an indigenous firm with a wide, industry-agnostic scope and a proven track record in designing systems to manage people. The company’s goal is to enable clients to achieve optimal performance by turning possibilities into practical improvements and sustained capacity growth.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Lagos, Nigeria
Founded: 1992

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