Insurance and Billing Specialist
RightSite Health
Insurance and Billing Specialist
RightSite Health
Navigated non-emergency care reduces ER visits
RightSite Health · San Antonio, United States · Full-time · Posted 2026-11-10
Workplace: on_site
We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.
The Insurance and Billing Specialist will be responsible for managing all aspects of the billing cycle, from insurance verification to claim submission and reconciliation. This dynamic role requires a strong understanding of medical billing practices, attention to detail, and the ability to work independently as well as collaboratively with other departments. As a crucial member of our team, you will leverage your expertise to optimize revenue cycles, ensure compliance with industry regulations, and contribute to the financial health of our organization. Your skills in navigating complex insurance systems and resolving billing discrepancies will be instrumental in maintaining smooth operations and enhancing patient satisfaction.
If you would like the opportunity to make a tangible impact on community health while working for a dynamic, mission-driven organization, we would love to hear from you!
At RightSite Health, we are big believers in competencies. Competencies are different from technical skills or experience. Technical skills describe the 'what' you do, whereas competencies describe 'how' you do it. Following is a list of competencies required for success in this role.
Medical Billing Expertise: Comprehensive knowledge of medical billing practices, insurance claim processes, and healthcare reimbursement systems. This includes understanding various coding systems, payer requirements, and regulatory compliance.
Attention to Detail: Meticulous focus on accuracy when handling patient information, insurance data, and financial records. This skill is crucial for minimizing errors in claim submissions and ensuring proper revenue capture.
Problem Solving Skills: Ability to analyze complex billing issues, identify discrepancies, and develop effective solutions. This competency is essential for resolving claim rejections, auditing billing processes, and optimizing revenue cycles.
Communication: Proficiency in clearly conveying to health plans billing irregularities and working with them to resolve issues.
Technical Proficiency: Strong aptitude for using billing software, Excel and data analysis tools. This competency is vital for managing automated billing processes, conducting audits, and improving operational efficiency.
We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:
At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.
Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.
Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.
Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.
Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.
Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.
Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.
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Navigated non-emergency care reduces ER visits
RightSite Health helps reduce unnecessary emergency room visits by guiding patients with non-emergency needs to the right care. It relies on a network of Navigators who assist patients in accessing urgent care, clinic appointments, or prescription refills, and who also offer services like roundtrip transportation and follow-up checks. Revenue comes from partnerships with healthcare providers and payors who benefit from lower ER congestion and reduced costs. What sets RightSite Health apart is its navigator-driven, end-to-end care navigation model that integrates transportation and follow-up support to steer patients away from the ER and toward appropriate care options. The company’s goal is to lower healthcare costs, improve patient satisfaction, and decrease avoidable ER visits through coordinated, patient-centered care pathways.
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