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Brookfield Properties

Manages diversified real estate investments globally

Maintenance Field Manager

Building & Property MaintenanceConfirmed live in the last 24 hours
Full-timeCincinnati, OH, USA

About the Job

Requirements

  • A bachelor's degree or equivalent experience is required.
  • At least five years of experience in maintenance, facilities management, or operations leadership is required.
  • Experience managing or supervising field maintenance teams is required.
  • Strong leadership and team management skills with experience leading high-volume field operations are required.
  • High mechanical aptitude and understanding of residential systems and repair processes are required.
  • Strong knowledge of building codes, safety standards, and maintenance best practices is required.
  • Excellent communication skills, including executive-level reporting and field communication, are required.
  • Strong problem-solving and decision-making abilities in fast-paced environments are required.
  • Proficiency with mobile and PC-based work order and maintenance management systems is required.
  • Ability to analyze operational data and translate insights into action is required.
  • Strong organizational and time management skills, with the ability to prioritize effectively, are required.
  • A customer service mindset and ability to resolve resident issues professionally and efficiently are required.
  • Ability to travel up to 30% as required is required.
  • Ability to perform property-maintenance and field-operation physical tasks, including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs, is required.
  • Ability to lift, carry, push, or pull materials and equipment weighing up to 50 pounds or more, with or without assistance, is required.
  • Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions, is required.
  • Ability to work in various positions and access confined or elevated spaces is required.
  • Ability to operate standard maintenance tools, equipment, and mobile technology, including smartphones and tablets, is required.
  • Ability to communicate effectively in English, verbally and in writing, is required for safe and effective job performance.
  • Sufficient vision, with or without correction, to safely perform job duties, including close, distance, and peripheral vision, is required.
  • Use of personal protective equipment as required is expected.
  • On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends.

Responsibilities

  • Oversee daily field maintenance operations to ensure timely completion of work orders and service requests.
  • Provide hands-on technical guidance and support to maintenance technicians in the field.
  • Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met.
  • Train technicians on company standards, safety procedures, and residential-maintenance best practices.
  • Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work.
  • Organize and manage high-volume technician workflows through effective delegation and scheduling support.
  • Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment.
  • Standardize documentation, training materials, and operational procedures across the field team.
  • Ensure compliance with applicable building codes, safety regulations, and local ordinances.
  • Enforce company maintenance standards, safety protocols, and operational policies.
  • Identify and escalate safety risks, property issues, and compliance concerns as needed.
  • Maintain proper handling and storage of tools, materials, and equipment in accordance with standards.
  • Monitor maintenance-related key performance indicators, including cost efficiency, technician productivity, and work-order completion rates.
  • Analyze operational data to identify trends and recommend cost-saving and efficiency improvements.
  • Support efforts to manage average spend per work order and overall maintenance budget efficiency.
  • Drive accountability for technician performance and resource utilization.
  • Lead, coach, and develop maintenance technicians to improve performance and service quality.
  • Foster a culture of accountability, professionalism, and strong customer service within the field team.
  • Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident-experience goals.
  • Communicate expectations clearly and provide ongoing feedback to field staff.
  • Support special projects, process-improvement initiatives, and operational rollouts as assigned.
  • Perform other duties as assigned by leadership.
  • Measure field productivity and technician utilization through utilization rate, work-order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.
  • Track work-order completion rates, response times, adherence to service-level expectations, work-order aging, and completion of maintenance requests within established timelines.
  • Evaluate resident and customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.
  • Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste.
  • Measure reduction in recurring maintenance issues, first-time fix rates, preventative-maintenance execution, and implementation of solutions that improve long-term performance and reliability.

Desired Qualifications

  • Residential property management or single-family rental experience is strongly preferred.
  • Experience in single-family rental or build-to-rent operations is preferred.
  • Experience implementing maintenance key performance indicators and performance-management systems is preferred.
  • Trade certification or technical maintenance certifications, such as HVAC, electrical, or plumbing, are preferred.
  • Experience with workforce optimization or dispatch coordination systems is preferred.
  • Prior experience developing technician training programs and standard operating procedure documentation is preferred.
  • Experience managing multi-market or multi-site maintenance operations is preferred.

About the Company

Brookfield Properties

Manages diversified real estate investments globally

Brookfield Properties develops and manages real estate investments for Brookfield Asset Management, spanning office, retail, logistics, multifamily, hospitality, and development projects worldwide. Its approach combines ownership, operation, and development of high-quality properties to create value for investors. The company operates and evolves assets across the real estate lifecycle—from acquiring and leasing to managing and developing projects—aiming to deliver sustainable, well-maintained properties across multiple sectors. What sets Brookfield Properties apart is its size and integration: it leverages a global portfolio and the financial backing of Brookfield Asset Management to handle large-scale, diverse property types and long-term development plans, with a focus on sustainability. The goal is to provide reliable, well-managed real estate that meets the needs of tenants and investors while contributing to sustainable communities worldwide.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$28.5M
Headquarters
New York City, New York
Founded
1923

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