Vice President of Client Services

Join Nortal for your next big adventure. We are seeking VP of Client Servicesto join our team, grow with us, and teach us a few things along the way.

Why join Nortal

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.

• Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.

• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.

• Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.

Our benefits ✨

• Competitive USD salary.

• 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.

• Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary.

• Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.

• Annual credit: Spend it on the perks you love to enhance your work-life balance.

• Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.

• Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.

About the project

As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin.

What you’ll do

Grow the US portfolio

• Manage our portfolio of US clients and grow each account to $20M+ in annual revenue.

• Spot growth potential across the current portfolio: new business units, new stakeholders, and new service lines we can sell to clients we already serve.

• Build a yearly growth plan per account: where we'll expand, what's at risk, and what we'll do about both.

• Lead renewals, contract extensions, and rate negotiations.

Lead the Client Success team

• Lead, coach, and grow a team of CSMs so they hit their account growth targets.

• Set clear goals per CSM and account, and review progress every month.

• Raise the bar on how the team plans accounts, runs business reviews, and works in the CRM.

Build a network inside our clients

• Build trusted relationships with client executives, from IT leaders to the C-suite.

• Map each client's organization and widen our network beyond our first contacts.

• Keep in touch with contacts who change companies, and turn those moves into new opportunities and referrals.

Protect service quality

• Work with Delivery and Technology to make sure we deliver with quality and sell what we can deliver well.

• Step in early when a client is unhappy, and stay until the problem is fixed.

• Run quarterly business reviews that show the value we delivered and agree on what comes next.

Own the numbers

• Own the portfolio's revenue forecast, and explain any gap before it becomes a surprise.

• Track margin per project and account, and act when it slips.

• Work with Finance on monthly forecasting, budget, and pricing decisions.

What makes you a great fit

• 5+ Years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting).

• A record of growing an existing client portfolio, with direct ownership of revenue targets.

• Experience leading a team.

• Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams.

• Solid financial skills: revenue forecasting, project margin, P&L, pricing, and contract negotiation.

• A genuinely social profile: you enjoy meeting people, building relationships, and keeping them over time.

• Availability to travel regularly to the United States.

• Advanced Spanish Level.

• Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. 

Global Impact, Local Culture 🌍

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future. 

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.

Apply now and let’s shape the future of technology together! 🧑‍💻

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