Technician / Post Treatment Patient Care Liaison

PetVet Care Centers' Radiocat is currently seeking a Technician / Post Treatment Patient Care Liaison (Part Time) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Responsibilities include: (not limited to)

• Client/Patient Intake: Collect Financial information
• Enter intake and financial forms in CS
• Start CS note
• Add any important information in notes with date and time
• Follow scheduling fee steps
• Call the referring veterinary clinic to request records to be emailed and confirm the clinic’s address, email, and phone number.
• Put the appointment in CS schedule
• First review of history
• Send reviewed info to KO
• After KO approval, send information to the client and rDVM
• Attach records, client emails, rDVM emails,
• Answer client questions/emails after the patient has been scheduled
• Answer rDVM questions/emails after the patient has been scheduled
• Review updated diagnostics
• Send updated diagnostics with Radiographs to KO for final approval
• After all are confirmed, order doses
• Send out the admission forms to clients
• Once the client forms have been received, email to your partner VT

Follow-up Responsibilities: (not limited to)

• Monday after treatment, call/email the client for follow-up
• Make notes in CS about the follow-up call.

One and three-month post-labs follow-ups

1. Post-treatment labs in CS
2. Review post-treatment labs
3. Send to KO for review
4. Call or email any follow-up information to owner or rDVM from KO
5. Add notes in CS about post-treatment review

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• At least 2 years as a tech or assistant (license not required)
• Must be able to identify a cat in distress and intervene independently
• Must be comfortable restraining feline patients
• Must be okay working with radioactive treatments and radioactive cats (with proper safety protocols)
• Not suitable for CSR-only backgrounds

Preferred Skills (Nice to Have)

• CSR vet med experience

Schedule:

• During Treatment Cycle week - Monday 6 hours, Tuesday & Wednesday 2 hrs AM & 2 hrs PM, Thursday 6 hrs
• Other weeks: 20-25 hours between 9AM and 5PM

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources