Full-Time
Senior Client Strategist
Marketing, Customer Success
Posted on 10/1/2025
Postscript
201-500 employees
SMS marketing platform for Shopify merchants
Compensation Overview
$87k - $98k/yr
Remote in USA
Remote
 Growth & Marketing (2) |
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- 3+ years proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting and best practices. Hands on experience with A/B testing and persuasive copywriting
- Demonstrated experience in e-commerce and e-commerce marketing
- Passion for helping customers understand and execute ecommerce SMS strategy
- Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders when required
- Skilled in streamlining workflows and managing complex processes
- Proven ability to multitask in a fast-paced environment, ensuring all deadlines are met
- Strong analytical skills, with a data-driven, metrics-oriented mindset
- Exceptional communicator, both verbal and written
- Excellent content - Create compelling, innovative content for your customers in the form of SMS campaigns, automations and call to actions. Be consistent with their brand voice and vision while continually helping them improve their SMS programs.
- Excellent advisory relationships - Develop excellent advisory relationships with customers. Execute on best practices, strategize on new marketing strategies, and develop and run innovative, creative SMS marketing campaigns.
- Customer growth - Actively track, analyze and iterate on customers’ results. Ensure they scale quickly and effectively on the Postscript platform.
- Marketing best practices - Establish marketing best practices to ensure brands are on the leading front of SMS Marketing. Continually expand your expert-level knowledge of your customer’s marketing, technology and general business needs.
- Industry and product expertise - continually maintain expert-level knowledge in our product, services, and of the ecommerce marketing domain. Be a go-to consultant for both internal and external stakeholders.
Postscript is a SMS marketing platform focused on Shopify and e-commerce merchants. It helps businesses grow subscriber lists, plan messaging, and drive purchases via text messages, while tracking performance with metrics like Subscriber Lifetime Value (SLTV). It differentiates itself with a Shopify-centric focus, a sales-driven offering called SMS SalesBeta, and access to strategists and support teams. Its goal is to help ecommerce brands increase revenue and ROI from SMS campaigns, with reported client outcomes in billions of dollars and an average 34x ROI.
Company Size
201-500
Company Stage
Series C
Total Funding
$104.8M
Headquarters
Scottsdale, Arizona
Founded
2018
Simplify's Take
What believers are saying
- SMS messages surged 74% YoY in BFCM 2024 with 500k new subscribers.
- Tie integration boosts abandonment SMS by 41% for anonymous visitors.
- AI tools and Tariff Relief Fund enhance client revenue amid challenges.
What critics are saying
- Attentive's 2023 patent lawsuit blocks Postscript's two-tap opt-ins.
- 43% headcount cut post-2022 Series C erodes operations and confidence.
- TCPA lawsuits target opt-in tools, yielding multimillion settlements.
What makes Postscript unique
- Postscript offers deep Shopify integration for conversational commerce.
- Proprietary SLTV metric measures SMS program performance holistically.
- SMS SalesBeta pairs businesses with trained sales associates.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Remote Work Options
Stock Options
Company Equity
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 6%2 year growth
↑ 4%Postscript and Tie have launched an integration enabling e-commerce brands to trigger 41% more abandonment SMS automations. The partnership helps brands reach opted-in subscribers who appear anonymous on websites due to cookie clearing, device switching or browser restrictions. Tie's identity graph matches anonymous visitors to existing SMS subscribers, then sends behavioural data to Postscript to trigger appropriate automations. Beta customers saw a 44% average lift in browse abandonment SMS send volume within the first month. Portland Leather Goods reported a 16% increase in abandonment revenue since implementation. The integration requires no new messaging flows and is available at no additional cost to joint customers. Setup can be completed within days through customer success management support.
But beyond just listening, the company has decided to take action as well - PostScript has launched a Tariff Relief Fund that offers clients everything from subsidized marketing credits to free access to AI tools in order to help absorb some of the fallout rather than just stand by and watch.
Fondue has been acquired by Postscript by Fondue Team
Mark Ghermezian, co-founder and former CEO of Braze, announces the launch of his venture capital firm focused on investing in the next generation of cloud disrupters.NEW YORK, May 18, 2023 /PRNewswire/ -- Today, m]x[v Capital ("m]x[v"), an early-stage venture capital firm announced the close of its over-subscribed debut fund at $52 million in capital commitments. The fund invests in early-stage (pre-seed, seed) B2B enterprise SaaS companies that are founded by dedicated, tenacious leaders who are paving the way for the next generation of cloud disrupters. m]x[v is supported by a strong roster of former founders, limited partners, including Bain Capital Ventures, Cendana Capital, Pritzker Group, K5 Global, Social Leverage, and notable General Partners of top-tier funds and family offices.Founding and funding the future of cloud.Founded by Mark Ghermezian, an angel investor and co-founder/former CEO of Braze (BRZE) (a lifecycle marketing platform that IPO'd in November 2021), Ghermezian is focused on bringing a founder and operator perspective to the cap table. Having navigated the many hurdles of launching, scaling, and growing a company, he is passionate about helping founders navigate the early days of starting a business by offering his experience and expertise to help their companies scale. As an angel investor, Ghermezian was an early investor in companies such as Nutanix (IPO), Lattice, Thoughtspot, Outreach, Rubrik, Wag (IPO) and Riskified (IPO), along with 50 other investments, largely focused on SaaS.m]x[v has built a strong community of Limited Partners and "friends of the fund," many of whom were former founders that led companies from ideation to IPO. Ghermezian's contribution to the startup community landed him a place in Signature Block's 2022 Emerging 50 Manager list , a select group of the venture industry's newest fund managers that provide real value to their investors and the founders they have backed."I love building companies and bringing people together to solve massive problems
It isn’t often that startup rivals battle in plain view of others, but such is the case with the mobile messaging services provider Postscript, which took to the Twitterverse earlier this month after receiving a cease-and-desist letter from competitor Attentive.Attentive’s letter was in response to a client case study that Postscript had authored and posted on its website about nutrition company BUBS Natural, which said BUBS Natural left Attentive for Postscript after finding its list actually shrinking instead of growing, then battling with the company to move its list off its platform.Calling out Postscript for “false, misleading and deceptive claims” being made about it in those published materials, Attentive in its letter demanded that Postscript cease posting them.Asked afterward what’s going on between the two outfits, Attentive, through a spokesperson, responded via email that “Unfortunately, Postscript has a history of false claims and deceitful conduct. We’ve sent multiple cease and desist letters over the years as they’ve made inaccurate claims about Attentive, which they’ve acknowledged and corrected. We’ve also brought a federal lawsuit in January of 2023 against Postscript for ongoing and willful infringement of our multiple patents for our two-tap mobile technology, which revolutionized brands’ ability to add customers to their SMS lists in a compliant way.” (Attentive shared a copy of the complaint with TechCrunch.)Some of the “beef” between the two may seem ticky-tacky to outsiders. For example, Attentive’s cease-and-desist letter complained about the timeline in Postscript’s marketing, which says that former customer BUBS Natural was a customer of Attentive for three years when Attentive says BUBs was a customer for roughly half as long.In response to Attentive’s letter, Postscript’s co-founder Alex Beller published an exasperated-sounding tweet, saying Postscript has heard before from Attentive and calling the company a “bully.” He also published a “response in full” that attempted to strike a more measured tone.Reads the response: “Postscript takes your accusations seriously and provides its substantive response below. But it is important also to note the broader context in which Attentive is casting those accusations. Postscript is making gains in the market