A minimum of 1 to 3 years of experience in customer service, quality assurance, research, auditing, or reporting.
Experience or knowledge in the healthcare industry.
Basic knowledge of hospital medicine, emergency medicine, or inpatient chart components and terminology.
Knowledge of Webex, Zoom, or a compatible virtual meeting platform.
Intermediate proficiency in Microsoft Office, Microsoft Excel, Microsoft Word, and Microsoft Outlook.
Experience using Kofax Capture or a compatible application.
Experience using OnBase or a compatible application.
Proficiency in assigned electronic medical record systems; training is provided.
Proficiency using mySCP Care; training is provided.
A high school diploma or equivalent is required.
Access to high-speed internet connectivity and a cell phone for DUO authentication across internal systems and electronic medical records.
Ability to maintain a high level of mental awareness.
Responsibilities
Accurately acquire hospital medicine charts for registration, coding, and billing.
Maintain facility electronic medical record access and comply with remote guidelines, including patient privacy and access security.
Resolve outstanding Chart Resources queries for hospital medicine charts.
Maintain metrics and audits accurately and efficiently.
Complete tasks with an expectation of 98% accuracy and a four-day turnaround time.
Report and publish audit findings and metrics to appropriate parties, including immediate and upper management.
Maintain quality standards throughout the department.
Maintain acquisition and auditing policy and procedure documents as necessary to include current coding guidelines for each facility.
Review patient data for accuracy, including account number, name, visit date, and other demographic data when required.
Communicate with relevant support groups for follow-up and resolution of document data issues.
Maintain daily production goals and accurate production spreadsheets.
Back up chart validation and other Chart Resources processes when required.
Participate in company and departmental activities, charitable initiatives, and corporate goals and objectives.
Desired Qualifications
Knowledge of the Athena IDX billing system.
Technical school or college education.
An Associate degree.
Healthcare or Business Administration field of study.
Medical Office Administration field of study.
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
JOB DESCRIPTION:
Primary Duties and Responsibilities:
Accurately acquire hospital medicine charts for registration, coding, and billing
Maintain facility EMR access and remain compliant with all remote guidelines including patient privacy and access security
Resolve outstanding Chart Resources queries for hospital medicine charts
Maintain metrics and audits accurately and efficiently
Complete all tasks with a performance expectation of 98% accuracy & 4-day TAT
Report and publish audit findings and metrics to appropriate parties, including immediate and upper management
Maintain quality standards throughout the department
Maintain existing acquisition/auditing policy and procedure documents as necessary to include current coding guidelines per facility
Review patient data to ensure accuracy including account number, name, visit date, and other demographic data when required
Communication to all relevant support groups for follow-up and resolution of document data issues
Maintain daily production goals and accurate production spreadsheets
Agility to back-up chart validation and other Chart Resources processes when required
Collaboration in company/departmental activities, charitable initiatives, and overall corporate goals and objectives
Knowledge, Skills, and Abilities:
A minimum of 1 to 3 years experience in one or all the following areas:
Customer Service
Quality Assurance
Research / Auditing / Reporting
Healthcare Industry
Basic knowledge of Hospital Medicine/Emergency Medicine/Inpatient chart components and/or terminology
Knowledge of Webex or Zoom virtual meeting platform or compatible experience
EDUCATION (Required and/or Preferred):
High school diploma or equivalent required
Technical school/college preferred
Associate degree preferred not required
FIELD OF STUDY (Preferred):
Healthcare or Business Administration
Medical Office Administration
QUALIFICATIONS:
Previous Experience:
Intermediate proficiency level in Microsoft Office™, Microsoft Excel™, Microsoft Word™ and Microsoft Outlook™ required
Experience using Kofax Capture™ or compatible application
Experience using OnBase™ or compatible application
Knowledge of Athena IDX billing system (preferred but not required)
Proficiency in assigned electronic medical record systems (training provided)
Proficiency using mySCP Care (training provided)
CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:
Frequent contact with Department Leadership, HM Operations, RCS PreBilling
Frequent contact with SCP HIT team members
Intermittent contact with contracted facility support staff, global vendors
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Professional setting
Continuous sitting
Continuous oral & written communication and listening skills
Continuous computer use
Access to high-speed internet connectivity and cell phone for DUO authentication across internal systems and EMRs
Job requires a high level of mental awareness
PRIMARY LOCATION:
Corporate Office – Lafayette, la.
Pay Range:
13.00 - 19.00 USD per hour
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.