Client Services and Data Associate

About the Organization
The Children's Law Center (CLC) is a non-profit legal services organization that represents children in custody, visitation, guardianship, paternity, family offense, and related child protective (abuse or neglect) proceedings in the Family Courts and the Integrated Domestic Violence Parts of the Supreme Court of the State of New York, and in appeals therefrom. CLC represents approximately 5,000 children annually in the Bronx, Brooklyn, Queens and Staten Island, providing holistic and zealous representation and support in the Court, the community and the legislature. CLC's mission is to empower our clients, prevent trauma and promote wellbeing.
 
Job description
Under the direction of the Operations Manager, the Client Services and Data Associate will work collaboratively to ensure accurate record-keeping of client, case and demographic information systems, including both internal and external databases. This role also involves performing various administrative tasks to support the overall functioning of the office and data team. This is a citywide position that supports CLC operations across multiple borough offices and requires flexibility to travel between locations as needed.

Results Expected of the Position
Ensure efficient data collection, records management, and excellent client service to facilitate smooth data operations within the client services team and office.

Essential Duties/Responsibilities

• Review, research, and input new and updated client-related data into databases.
• Conduct research and review client data reports along with related impact information within the case management system.
• Collaborate with colleagues to resolve data and file management issues.
• Organize and maintain closed cases in file rooms and offsite storage.
• Archive and retrieve case files as needed.
• Provide coverage at the reception desk and perform associated duties as assigned.
• Schedule appointments as needed.
• Provide administrative support for designated managers.
• Assist the Executive Director as requested.
• Foster and maintain a positive team environment.
• Assist in the implementation of special projects as needed.
• Work with teams to review department practices, suggest solutions, and implement improvements to meet organizational needs.
• Actively participate in various committees, providing training and insight as needed.
• Attend and actively participate in supervision, team, and office-wide meetings.
• Perform other duties as assigned or requested.

Key Qualifications and Competencies

• High School Diploma or equivalent education.
• Minimum of three years’ experience working in a busy office environment handling multiple tasks, including confidential data entry, multi-line telephone systems, and resolving inquiries from clients, courts and colleagues.
• A bachelor’s degree or certification/degree from an Office Assistant/Office Administration training program can substitute for some of the experience requirements.
• While this position is based in the Bronx office, it provides citywide support to CLC operations and requires the ability and willingness to travel as needed between CLC offices in Brooklyn, Bronx, and Queens as operational needs require.  
• Curiosity and eagerness to continue learning new skills, grow professionally, and take an optimistic approach to new challenges.
• Demonstrated attention to detail, initiative, analytical, and critical thinking skills.
• Proficiency in using software, technology, and online resources, including knowledge of databases, Microsoft Office Suite (Word, Excel, SharePoint, Outlook), and Internet searches.
• Excellent communication skills, including written, verbal, time management, and organizational skills.
• Proven ability to work independently with excellent judgment, diplomacy, professionalism, and the ability to prioritize and manage multiple requests simultaneously.
• Strong troubleshooting, advocacy, and problem-solving skills.
• Ability to foster and maintain a spirit of unity, teamwork, and cooperation.
• Ability to conduct presentations, training, and handle designated point person responsibilities as assigned.
• Demonstrated ability to exercise complete discretion when working with confidential and sensitive information.
• Interest in working with internal and external constituencies, interns, students, and volunteers.
• Proficiency in languages other than English is preferred but not required.
• Experience with legal case management systems is a plus.

Hours: Standard working hours for this role are 10:00 AM to 6:00 PM.

Salary Requirements
The expected salary range for this position ranges from $60,180 to $79,067.32 annually. Salary offers, pursuant to the CLC Collective Bargaining Agreement, are based on the total number of years of experience in a position performing administrative, clerical, and reception work in an office setting.

Benefits
At the Children’s Law Center, we provide a comprehensive benefits package to support your wellbeing. Our offerings include health, dental, and vision insurance, a 401(k) plan including employer contribution and match, paid time off, and opportunities for professional growth. We are dedicated to creating a supportive and balanced work environment where you can thrive both personally and professionally. As an employee of The Children’s Law Center, you may be eligible for federal loan forgiveness programs. For more information, please visit https://studentaid.gov/pslf/.

As an equal opportunity employer, The Children's Law Center is committed to fostering an inclusive and equitable work environment. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.