Must follow Platinum Service Standards and the hotel's telephone etiquette standards.
Must adhere to the Code of Ethics.
Applicants must have valid and legal work authorization in the United States.
Responsibilities
Assist with transporting and storing guests' luggage in guest rooms and the conference center.
Assist with guest packages when needed.
Log all trips with guest luggage.
Engage guests in pleasant conversations about hotel promotional programs.
Ensure the cleanliness of bell closets and bell carts.
Answer phones in the lower lobby when needed.
Welcome and assist guests according to Platinum Service Standards.
Provide an excellent first impression to guests.
Maintain a presence in the Front Drive throughout the shift.
Greet all guests courteously, using the guest's name whenever possible.
Assist with coordinating arrivals and departures on the Front Drive.
Remain observant and respond to each guest who passes through the entrances.
Assist Housekeeping in maintaining the cleanliness and appearance of the hotel lobby and entryway.
Follow the hotel's telephone etiquette standards.
Report suspicious people, behavior, and vehicles to Loss Prevention.
Come join our Guest Servies team as a full-time Bell Person! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!
*Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM
Principle Responsibilities & Position Purpose:
To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
ESSENTIAL FUNCTIONS
Assist in the transport and storage of guests' luggage to guest room and conference center
Assist with guest packages when needed
To properly “log” all trips with guest luggage
Responsible for a clean appearance of uniforms
Knowledgeable about all hotel amenities
To have pleasant conversations with guests about hotel promotional programs
Ensure cleanliness of bell closets and bell carts
Answer phones in lower lobby when needed
Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
Providing an excellent first impression to guests
Maintains a presence in the Front Drive throughout the hours of the shift.
Greets all guests courteously, using the guest’s name whenever possible.
Assist with the coordination of the arrivals and departures on the front drive
Demonstrates PLATINUM SERVICE Standards in all interactions.
Remains observant and responds to each guest who passes through entrances.
Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
Follows Hotel’s telephone etiquette standards.
Reports suspicious people, behavior, and vehicles to Loss Prevention
Ensures adherence to Code of Ethics
The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
Paid Vacation Days (after 90 days of employment)
Annual Merit Increases
11 Paid Holidays (after 90 days of employment)
Ride the Bus for Free
Free Daily Shift Meals- yum!
Lockers & Locker Rooms with Showers
Discounted Monthly UT Garage Parking
Discount Gift Shop offerings
Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.