Full-Time

Implementation manager

UK

Posted on 5/24/2024

Writer

Writer

501-1,000 employees

Enterprise AI platform transforming business functions

AI & Machine Learning

Senior

London, UK

Requirements
  • 5+ years in a Implementation consultant/manager, Engagement manager role in Enterprise B2B SaaS
  • Experience with large user deployments for Fortune 100 companies, spanning many use-cases, business units, across thousands of users
  • Highly consultative - able to uncover use-cases, identify business needs and map to a Writer solution
  • Excellent project management skills, able to juggle multiple priorities, prioritize and create the right accountabilities for success
  • Experience managing and building relationships across multiple stakeholder levels, including C-Level at Fortune 100 organizations
  • Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change
  • Excellent problem-solving skills
  • Knowledge of editorial processes or working with content marketing, technical writing or UX teams a real plus
  • Consulting experience at a big 4 firm is a plus
  • Proactive communication skills, both sync and async
  • Intrinsically motivated: you set the highest possible bar for what you build, write, ship
  • Incredibly curious and an active listener
  • A great presenter
  • A genuine leader
  • A connection to our mission of Great writing for everyone
  • A natural affinity to our values of Connect, challenge, own
Responsibilities
  • Act as the owner of our implementation process for our most strategic customers, ensuring we’re hitting key value-based outcomes of first value for activation and adoption
  • Develop and project manage the Enterprise customer’s implementation plan, including the milestones, key owners and accountabilities
  • Work across numerous customer stakeholder groups, workstreams and use-cases to deploy, all while seamlessly managing the implementation roadmap and rapid delivery of value
  • Coordinate the configuration of a customer’s Style Guide and provide strategic advice to optimize in the product
  • Develop expertise as an advisor of best practices in leveraging generative AI to deliver on-brand content at scale
  • Drive transformational change management expertise by prescribing how a customer should build a generative AI program to drive durable value and adoption at scale
  • Provide in-product enablement and training to admins, and end users on their specific use-cases
  • Work closely with your CSM, Technical account manager and AE partners to facilitate a smooth transition from evaluation to implementation and habit-forming
  • Overcome barriers to implementation, unblocking challenges as they arise, including infosec, IT and change management related hurdles

Joining this enterprise generative AI platform means you'll be at the forefront of integrating LLMs, NLP, and machine learning to revolutionize work processes across numerous business sectors. The firm's commitment to transparency and compliance—mirrored in its adherence to SOC 2 Type II, GDPR, HIPAA, and PCI—provides a secure environment that appeals to top companies like Intuit and Spotify. Crafted for those passionate about leveraging cutting-edge technology while ensuring security and privacy, this company offers a compelling blend of innovation and responsibility.

Company Stage

Series B

Total Funding

$126M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

206%

1 year growth

304%

2 year growth

513%