The International Dealer Program is a rapidly growing, solutions and service-oriented team within Alarm.com. Our primary focus is on providing continuous support to our international dealers, thereby ensuring the global adoption of our programs. We are seeking exceptional individuals to join our team in the role of Dealer Program Administrator. These individuals will be involved in the planning and launch of international dealer programs worldwide.

The Role

Dealer Program Administrators are proactive individuals who deeply immerse themselves in our customers’ intricate business needs. They act as the voice of the customer, effectively communicating and advocating for their requirements to our internal teams. This role demands a curious and analytical mindset, sharp intuition for processes, and meticulous attention to detail.

As a Dealer Program Administrator, your mission will be to enhance dealer communication and assist program managers in various administrative and training tasks during the dealer program sales cycle. You will also be responsible for providing training and support to sales teams, aligning go-to-market strategies with Alarm.com Program Managers.

Core Responsibilities

• Collaborate closely with key stakeholders to ensure optimal customer satisfaction.
• Serve as the spokesperson for Alarm.com, effectively communicating significant program-related matters to senior management and customers.
• Administer and maintain the current build of the Salesforce platform and collaborate with external consultants to assist in future builds of the Salesforce instance.
• Collect and document business process requirements, ensuring accurate and comprehensive documentation.
• Analyze customer usage, sales processes, implementation projects, and other operational activities, providing valuable feedback for improvement.
• Assist in pre-and post-sales efforts, including sales training and administrative process tasks.
• Contribute to pre- and post-sales customer experience projects, such as partner onboarding and demo coordination.
• Engage in special projects focused on enhancing efficiency, quality, and accountability of sales and project delivery processes.
• PowerPoint presentations, and BI reports, identify trends and provide conclusions on a monthly basis.

What We Value

• Bachelor’s degree in industrial engineering, business, or a related field.
• 3+ years of experience in sales, program coordinator/management training role, or administrative. 
• Fluent in both Spanish and English.
• Ability to travel up to 15% 
• Experience with Salesforce and reporting Systems.
• Excellent communication skills, including the ability to build strong relationships, effectively convey ideas, and engage in productive debates. You have a natural ability to collaborate and inspire others.
• Self-starter and proactive individual with a track record of successful collaboration with enterprise customers of varying levels of sophistication.
• A highly iterative planning process. You thrive in a fast-paced environment, actively listen to feedback, and adapt quickly. You prioritize collaboration and value teamwork.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected]