Customer Care Specialist
Riot Security
Customer Care Specialist
Riot Security
All-in-one data and operations security platform.
Riot Security · Paris, France · Full-time · Posted 2026-07-15
Workplace: on_site
Department: Customer Success
We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.
We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment.
Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world.
Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.
As a Customer Care, you join our Customer Operations team on the front line of client support: you take ownership of clients' most complex, technical requests and resolve them quickly and well. Over time, you also turn the recurring ones into AI automations, helping support scale with our growth.
At RIOT, we believe that diversity drives innovation and inclusion fosters belonging. We are committed to building a team that reflects a wide range of perspectives, backgrounds, and experiences. We welcome candidates from all walks of life and are dedicated to creating an environment where everyone feels valued, respected, and empowered to thrive.
Please note that this is an on-site position with up to 2 days per month of remote work.
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All-in-one data and operations security platform.
Riot Security provides an all-in-one security platform designed to protect a company’s data and operations. It combines technical safeguards with an employee-focused education program, recognizing that people are a key part of security. The platform is easy to use and is deployed by over 400 companies, backed by a 97% employee approval rating, which suggests strong user engagement in security practices. The main differentiator is its emphasis on employee engagement and satisfaction, actively involving staff in the security process rather than treating security as purely IT controls. The goal is to help organizations keep data and systems secure by combining effective protections with high participation from employees.
Explore more opportunities at Riot Security