Order to Cash Operations Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Function/Team: Q2C – OM/Billing RESPONSIBILITIES: • Execute end-to-end Order to Cash processes including order entry, invoice, and billing with a focus on first-time quality • Validate order data completeness and accuracy before progression • Support month-end close activities and manage ownership over Order processing • Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity) • Coordinate resolution across different groups to ensure cases are resolved according to SLA • Validate and generate credit and rebills for billing discrepancies • Resolve billing discrepancies and contract alignment queries • Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision • Escalate dependencies or issues to progress order booking and case resolution • Support initiatives to improve process efficiency and accuracy • Provide insights on OTC workflows to continuously improve the process OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS:
• At least 2 years of relevant experience in OTC specific to Order Management / Billing

#LI-PH

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