Operations Analyst

Job Description:

Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.

Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.

Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.

Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.

Handle trade accounting, trade settlements, and investment transaction reconciliations.

Identify operational issues, coordinate timely resolution, and escalate unresolved or critical matters to the relevant stakeholders.

Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.

Prepare accurate weekly and month-end operational reports.

Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.

Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.

Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.

Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.

Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.

Job Specification:

Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role.

Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.

Knowledge of accounting entries and various accounting treatments.

Strong analytical and problem-solving skills, with excellent attention to detail.

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Ability to adapt to changing priorities while maintaining strong organizational skills.

Excellent written and verbal communication skills.

A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.