German Speaking Customer Support Operator
About the job
- Fluency in written and spoken German, with strong communication skills.
- Demonstrated experience in customer support or customer service.
- Ability to remain calm and professional in stressful situations.
- Problem-solving skills and attention to detail.
- Knowledge of IT systems and customer relationship management systems.
- Ability to multitask and prioritize effectively in a fast-paced work environment.
- Empathy, patience, and resilience when interacting with customers.
- A high school diploma or equivalent.
- Respond professionally and courteously to customer inquiries by phone, email, and chat in German.
- Resolve customer issues efficiently and maintain detailed records in the support system.
- Identify complex issues and escalate them to the appropriate departments or management, clearly explaining the issue and context.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
- Handle multiple customer inquiries while maintaining a friendly and empathetic approach.
- Meet response-time, issue-resolution, and customer-satisfaction targets.
- Share best practices with colleagues and provide constructive feedback to support a positive team environment.
- Provide management with insights about common customer issues and product-improvement opportunities.
- Experience with ticketing systems or support-management platforms.
- Knowledge of customer-support best practices and industry standards.
- Experience with performance metrics and customer-satisfaction analysis.
- Familiarity with onboarding processes and team collaboration tools.
About the company
Autodoc SE runs a European online automotive parts marketplace that serves both individual customers and professional repair shops. It lists about 5.8 million products from roughly 2,300 brands on country-specific sites and a mobile app, and also offers private-label products plus a B2B platform called AUTODOC PRO. The company has added a marketplace model with third-party sellers via Mirakl to broaden selection and create a broader ecosystem. Its goal is to grow its multi-country marketplace and B2B services to become a comprehensive, one-stop hub for auto parts across Europe.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$638M
Headquarters
Berlin, Germany
Founded
2008
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 12.8%, while free cash flow reached €115 million.
- B2B revenue jumped 27% in H1 2026, expanding garage and fleet penetration.
- Marketplace scaled to 11 countries by July 2026, adding 3.1 million offers.
What critics are saying
- Autodoc postponed its IPO again in 2026, delaying liquidity and exit timelines.
- The €530 million debt package adds leverage before any public-market listing.
- If Amazon, Oscaro, and OEM distributors compress pricing, Autodoc's margin engine breaks.
What makes AUTODOC unique
- AUTODOC's 11-country marketplace and 2026 rollout deepen assortment without owning every SKU.
- July 2026 Term Loan B and founder control align capital decisions with operators.
- H1 2026 showed €1.0 billion revenue, 9.2% EBITDA, and 9.5 million customers.
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Benefits
- Health Insurance
- Wellness Program
- Mental Health Support
- Life Insurance
- Flexible Work Hours
- Hybrid Work Options
- Paid Vacation
- Professional Development Budget
- Training Programs
- Employee Discounts
- Commuter Benefits
- Meal Benefits