All Accor

Global hotel management, franchising, loyalty program

Team Leader - Housekeeping

Janitorial ServicesUpdated on Nov 11

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Responsibilities

Update departmental records for attendance, duty allocation, extra cleaning, store requisitions, lost and found, minibar operations, inventories, guest comments, and incidents.
Meet regularly with guests to ascertain their views on departmental services.
Assist the Assistant Housekeeper in ordering supplies.
Conduct periodic inventories of operating supplies in coordination with the Assistant Housekeeper and Laundry Manager.
Minimize wastage of supplies, manpower, and energy.
Maximize departmental performance and efficiency by correctly allocating areas to associates.
Conduct trainings stipulated in the departmental manual.
Ensure associates correctly use supplied materials and periodically check equipment for correct usage.
Maintain the log book and departmental records correctly.
Conduct daily briefings, training, grooming checks, and attendance marking.
Conduct departmental induction programs.
Convey associate concerns to the Assistant Housekeeper.
Ensure redressal of associate complaints and issues.

Job Description

Administration

Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and incident records

Customer Service

Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

Assist the Assistant Housekeeper in ordering of supplies
Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
Ensure zero wastage of supplies, manpower and energ

Operational

To maximize performance and efficiency of the department by the correct allocation of areas to associates
Carry out stipulated trainings as per the departmental manual
Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
Ensure correct maintenance of log book and all departmental records

Personnel

Carry out daily briefings, training, grooming checks and marking of attendance
Carry out departmental induction programs
Convey to Assistant Housekeeper any concerns raised by associates
Ensuring redressal of any associate complaints / issues

Qualifications

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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