Koch Industries

Private conglomerate in energy and materials

Representative - Customer Service

Customer SupportPosted on Nov 12

Full-timeShenzhen, Guangdong Province, ChinaNo salary listedIn-person

About the Job

Requirements

A college degree or above is required.
Good command of spoken and written English is required.
Two to four years of experience in customer service, sales support, purchasing, or material planning is required.
Good computer knowledge is required, especially Microsoft Office applications such as Excel, Word, and Outlook.
Clear logic, good communication, customer-service urgency, and initiative are required.
Respect, integrity, and humility are expected.

Responsibilities

Ensure purchase order accuracy and follow order fulfillment, working with the IP and logistics teams to monitor service and provide customer service to distributors.
Follow standard operating procedure guidelines to monitor rescheduling and cancellations.
Support return goods authorization and scrap after-service processes.
Process daily work using SAP and Salesforce.
Support the sales team in driving bookings while maximizing monthly billing.
Develop close communication and working partnerships with Sales Engineers to understand customer requirements and business models, and gather information about customer activities and needs to provide appropriate service.

Desired Qualifications

Experience in the electronic industry is preferred.
Knowledge of SAP is preferred.

SPECIFIC RESPONSIBILITIES：

1. Getting and ensuring PO accuracy while following order fulfilment. Working together with IP, logistic team to monitor and provide the best customer service to distributors to have excellent service.

2. Following the guidelines of SOP to monitor the reschedule and cancellation.

3. Supporting the RGA & Scrap after service.

4. Daily process SAP and Sales force.

5. Supporting sales team to drive booking while max monthly billing.

6. Develop close communication channel and good working partnership with Sales Engineer in order to understand customer requirement and business model. Also to acquire all necessary information about customers' activities and their needs to render best result and service.

REQUIREMENT:

1. Respect, Integrity, Humility .

2. College degree or above, good command of both spoken and written English.

3. Clear logic. Good communication, urgent sense of customer service and initiative

4. With 2 - 4 years in Customer service, sales support, purchasing or material planning. Working experience in electronic industry is preferred.

5. Good computer knowledge, especially Micro-soft office: excel, word, outlook, etc. SAP knowledge is preferred.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

{Insert company language from Company Boilerplate Language Guide}

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

About the Company

Koch Industries

Private conglomerate in energy and materials

Koch Industries is a large, private, diversified conglomerate that operates in energy, chemical processing, and manufacturing. It started from an innovation that turned heavy crude oil into gasoline and grew through long‑term investments rather than short‑term market moves. The company generates value by refining fuels and producing chemical products, and it operates Georgia-Pacific, a major maker of paper and building products. Its business model relies on reinvesting most earnings back into the company to fund steady, long‑term growth rather than paying out frequent dividends or seeking quick profits. Koch differentiates itself from many competitors by staying privately owned, which reduces pressure from public markets and enables longer‑range planning. The company’s goal is to build scale and durability across its holdings by sustainable, multi‑decade growth rather than rapid, episodic gains.

Company size: 5,001-10,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $985.2M
Headquarters: Wichita, KS
Founded: 1940

Recently Posted Jobs

Explore more opportunities at Koch Industries

See more jobs