Social & Community ServicesCase Management & Advocacy
About the job
Requirements
Knowledge and practical experience in housing and tenancy management support.
Knowledge of the housing benefits system and welfare reform in a supported housing environment.
Experience working with vulnerable people who have support or care needs and homelessness.
Computer literacy.
Knowledge of Microsoft Office packages, particularly Microsoft Word and Microsoft Excel.
Ability to prioritise and manage own workload, time, and travel.
A full clean UK driving licence.
Responsibilities
Provide basic maintenance services and adjustments when needed.
Provide basic cleaning in properties.
Conduct regular tenant visits and update company systems, including Salesforce, in line with company procedures.
Conduct scheduled periodic inspection visits.
Conduct maintenance visits, report issues to enable prompt resolution, and check and record repair work carried out by third-party contractors.
Deal with complaints and follow up to ensure they have been addressed appropriately.
Conduct health and safety inspections.
Support departments with check-in and check-out inspections.
Report antisocial behaviour, investigate its cause, and liaise with third-party agents when required.
Liaise with the Utility department and obtain meter readings.
Assess service users’ suitability for properties.
Carry out customer satisfaction surveys.
Liaise with partners, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch, and local authorities, to support tenants throughout their tenancies.
Maintain a safe working environment.
Report all incidents or potential hazards.
When lone working, adhere to Service Level Guidelines and raise concerns appropriately.
Maintain working knowledge of company policies and ensure they are followed.
Participate in development reviews.
Complete ad hoc tasks authorised by the line manager or leadership team.
Desired Qualifications
Good interpersonal skills.
Good written and verbal communication skills.
Accurate recording skills.
Good problem-solving skills.
Experience managing maintenance issues and scheduling.
Flexibility, approachability, and a positive, enthusiastic attitude.
The Role
A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.
It's a very rewarding role in an organisation where your efforts will be recognised and valued.
Main Duties & Responsibilities
To provide basic maintenance services and adjustments when needed
Provide basic cleaning in properties
Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:
Scheduled periodic inspection visits
Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
Dealing with complaints, and following up to ensure that they have been addressed appropriately
Health and Safety inspections
Support departments with check in and check out inspections
Reporting any anti-social behavior, investigating the cause, and liaising with third party agents if required
Liaising with the Utility department and obtaining meter reads
Assessing service user’s suitability for properties
Carrying out customer satisfaction surveys
Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
Maintain a safe working environment
Report all incidents or potential hazards
When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
Maintain good working knowledge of company policies, and ensure they are followed at all times
Participate in development reviews
On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.
Skills & Knowledge
An ability to demonstrate the core values of Stef & Philips
Knowledge and practice in housing and tenancy management support
Knowledge of the housing benefits system and welfare reform in a supported housing environment
Experience working with vulnerable people with support, care needs and homelessness
Computer literate
Knowledge of Microsoft office packages, particularly Word and Excel
Good interpersonal skills
Good communication skills (written and verbal)
Ability to prioritise and manage own workload, time and travel
Excellent organisational skills
Accurate recording skills
Good problem solving skills
Experience in managing maintenance issues and scheduling