SOC Operations Supervisor

• Lead the Securitas Security Operations Center team
• Build relationships with all business partners involved with badge program execution and deliverables. 
• Work with other senior managers within the business to maintain compliance on all badging requirements.
• Liaise with and meet with customers and key contacts on a regular basis to review contract performance and ensure that quality standards are maintained in accordance with Service Level Agreements and Key Performance Indicators
• Support Company vision, culture and core values through leadership, mentoring and coaching, and by providing, at all times, a role model for all SOC team members.

• The SOC Operations Supervisor will be a key stake holder in the process design and development of SOC and SIOC operations.
• Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Workplace Security & Safety team and our customers
• Serve as a subject matter expert on physical security and SOC Operations, providing consultation to Workplace Services (WPS) teams and other key stakeholders
• The SOC Operations Supervisor will serve closely the Security Systems team as it relates to the response, management and remediation of alarms.   
• Develop, lead and manage the SOC Program.
• Support the Account Manager with implementing l Security operational plans and projects to meet SOC goals and objectives 
• Develop and implement process materials for SOC Operators as it relates to Risk Management, Access Control and Investigations
• Identify future needs and create a curriculum to facilitate the training

• In conjunction with Account Manager, manage individual and shift performance to consistently meet performance standards
• Provide daily hands-on support to the SOC operations team to ensure appropriate execution of SOC processes
• Assess Operators skills, performance and productivity
• Instruct team with proper SOC procedures and protocol
• Oversee team training and exercises to ensure SOC meet desired standard 

• Manage supporting technology platforms and provide recommendations on new technology that could be leveraged.
• Support programming, commissioning and driving new builds projects to Security Go Live (SGL) and First Day of Business (FDOB), in partnership with the Security Systems Application Engineer
• Coordinate with other teams to obtain network information and assist in basic network troubleshooting as it relates to Security Systems and Technology
• System Support to the Integrators on Security technologies (Access Control, Video Management systems, Intercoms, intrusion, etc.)
• Ensures security systems and SOC Operations are functioning correctly and with optimal performance

• Perform SOC related projects and tasks 
• Ability to understand and execute SOC emergency procedures

• High School Diploma
• Minimum of 5+ years’ experience in developing a Security Operations Center program, including experience in Systems Administration in a high-tech corporate environment.
• Ability to communicate effectively and demonstrate strong verbal and written skills
• Experience and proficiency in Risk Management systems such as WorldCue, Everbridge or NC4.
• Experience and proficiency in Access Control systems such as Genetec, Lenel or C-Cure.
• Experience and proficiency in Investigation processes.
• Excellent problem solving , critical thinking, and analytic skills
• Ability to quickly learn technology associated with the daily SOC operations
• Ability to design and implement new processes in benefit of SOC Objectives.
• Possess strong decision-making ability in both routine and urgent situations
• Excellent customer service skills and great attention to detail
• Willingness to be a team player, tackle additional duties that arise or are assigned and hold self and others accountable
• Multi-tasking and adapting to changing priorities and tasks
• Experience establishing and maintaining cross-functional working relationships
• Comprehensive knowledge of SOC Systems and Technology preferred, including, but not limited to: Genetec Security Center, CCTV applications, Synergis, Mercury Panels, Stentofon & Commend, HID, Axis, Schlage, etc.
• Organization and planning experience
• Knowledge of Microsoft Office Suite including PowerPoint, Excel, and Word
  

Pay Range: $80,000/yr