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Universal Health Services

Manages hospitals and behavioral health facilities

Utilization Management Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeChicago, IL, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in a behavioral-health-related field is required.
  • At least one year of utilization management experience is preferred.
  • Knowledge of utilization review, insurance, and managed-care procedures.
  • Current knowledge of regulatory and accrediting agency guidelines.
  • Knowledge of behavioral-health managed care and clinical assessment skills to align patient acuity with level-of-care practice guidelines, including the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5).
  • Oral and written communication skills to support patient advocacy and negotiations with payers.
  • A solid understanding of acute inpatient psychiatric hospital operations, including mental health and substance abuse treatment.

Responsibilities

  • Perform timely daily clinical reviews with managed Medicare, managed Medicaid, and commercial payers to secure authorization for continued treatment via fax, telephone, or online, based on payer criteria and timeframes.
  • Enter relevant data in the Midas system, including certifications, denials, Medicare, and appeals; ensure entries and correspondence are accurate and timely.
  • Educate and guide the multidisciplinary treatment team on level-of-care requirements, payer expectations, patient acuity, and appropriate utilization; participate in treatment team meetings.
  • Communicate within 24 hours with the attending provider and other disciplines about identified problems related to unmet criteria, discharge planning, or documentation.
  • Communicate requested clinical updates to managed-care and insurance reviewers within 24 hours of the certification date and facilitate peer reviews with payers as required.
  • Perform other duties assigned or required by the position.
  • Complete quality and timely appeal and denial letters.
  • Participate in post-claim recovery reviews and ongoing audit activity to support compliance with CMS and other regulators.
  • Work with hospital operations to ensure timely documentation aligns with patient conditions.
  • Contribute to monthly utilization data trends using hospital data tools and report findings for overall operations.
  • Maintain records and data pertaining to the Utilization Management Program.
  • Participate in Utilization Management/Medical Records Committee meetings, including presenting reports and statistics.
  • Participate in the hospital-wide Quality Assurance Program.

Desired Qualifications

  • A master's degree is preferred.
  • LCPC, LCSW, LPC, LSW, LMFT, RN, or CADC credential is preferred.
  • Basic computer skills and statistical analysis knowledge are desired.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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