EXL

Analyzes business data and runs outsourced operations

Ticketing Executive

Business OperationsConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listed

About the Job

Requirements

A graduate or undergraduate qualification in any discipline.
Have 0–3 years of experience in backend operations, ticketing, or support roles.
Have good written communication skills.
Demonstrate strong attention to detail and documentation accuracy.
Be able to work rotational shifts, including nights, weekends, and holidays.
Be willing to work from the office in a 24x7 environment.

Responsibilities

Handle ticket exchanges, reissues, and revalidations according to airline fare rules.
Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
Calculate fare differences (add-collect) and applicable change fees accurately.
Process voluntary and involuntary exchanges based on airline guidelines.
Review and action backend queues within defined service-level agreements.
Coordinate with internal teams on escalations and special cases.
Handle taxes, electronic miscellaneous documents (EMDs), and form of payment (FOP) correctly during exchanges.
Maintain service-level agreement and turnaround-time compliance for all assigned tickets.
Maintain accurate documentation and ticket history notes.
Follow standard operating procedures (SOPs), compliance requirements, and quality standards.
Provide proper shift handovers to support seamless 24x7 operations.

Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
Calculate fare difference (add-collect) and applicable change fees accurately.
Process voluntary and involuntary exchanges based on airline guidelines.
Review and action backend queues within defined SLAs.
Coordinate with internal teams for escalations and special cases.
Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
Maintain SLA/TAT compliance for all assigned tickets.
Maintain accurate documentation and ticket history notes.
Adhere to SOPs, compliance, and quality standards.
Provide proper shift handover for seamless 24x7 operations.

Required Skills & Qualifications:

Graduate / Undergraduate (any discipline).
0–3 years of experience in backend operations, ticketing, or support roles.
Good written communication skills.
Strong attention to detail and documentation accuracy.
Ability to work in rotational shifts including nights, weekends, and holidays.
Willingness to work from office in a 24x7 environment.

Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
Calculate fare difference (add-collect) and applicable change fees accurately.
Process voluntary and involuntary exchanges based on airline guidelines.
Review and action backend queues within defined SLAs.
Coordinate with internal teams for escalations and special cases.
Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
Maintain SLA/TAT compliance for all assigned tickets.
Maintain accurate documentation and ticket history notes.
Adhere to SOPs, compliance, and quality standards.
Provide proper shift handover for seamless 24x7 operations.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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