Vice President - Multiple Teams

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of our Private Assets team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. 

About You:

• Degree qualified in Accounting and ideally possess an accounting qualification 
• 8+ years of fund accounting experience in either a Private Equity/Assets Fund, Private Equity/Assets Fund Administrator or other financial institution 
• Experience in quality assurance/control within financial services 
• Extensive knowledge of private assets operations and related regulations and accounting standards, including GAAP, IFRS and other comprehensive basis of accounting 
• Strong leadership, organizational, and time-management skills 
• Strong decision-making abilities 
• Strong project management skills with attention to detail and proven ability to multi-task 
• Effective written and verbal communication skills 
• Proficient in Microsoft Office (Especially Excel, Word and PowerPoint), experienced user of the FIS Investran accounting platform highly desirable 
• Strong analytical, critical thinking, problem-solving, and documentation skills 
• Ability to develop quick, effective solutions to operational challenges 
• Capability to translate strategic goals into actionable plans 

Salary Range: CAD $130,000-$165,000 

• This position is for an existing vacancy

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role: 

The role involves development and implementation of quality control processes, ensuring compliance with industry standards, and maintaining the highest level of service quality for our private assets clients, while providing tactical solutions to operational challenges 

Strategic:  

• Develop and implement comprehensive QA/QC frameworks aligned with business objectives 
• Establish and maintain quality metrics, KPIs, and reporting mechanisms  
• Drive continuous improvement initiatives across the department  

Tactical Solutions & Implementation:  

• Design and implement practical solutions for operational inefficiencies 
• Create standardized workflows and procedures to address common issues  
• Develop troubleshooting guides and resolution matrices  
• Establish escalation protocols and emergency response procedures 
• Implement real-time monitoring systems for quality control  
• Create automated solutions for routine quality checks 
• Design and maintain quality control checklists and templates 

Quality Assurance/Quality Control & Process Enhancement:  

• Review and enhance existing quality standards and procedures  
• Conduct root cause analysis of recurring issues  
• Implement preventive measures to minimize errors  
• Develop and maintain quality control documentation  
• Establish quality gates and control points in operational processes 
• Monitor compliance with established protocols 
• Lead quality improvement projects 

Stakeholder Management:  

• Collaborate with various internal teams to identify areas for quality improvement  
• Provide regular reporting 
• Lead quality-focused training initiatives