Customer Experience & Support (1)

Job Description

As a Property Claims Adjuster you would be responsible for investigating, evaluating, and resolving property insurance claims in a timely and professional manner. The Property Claims Adjuster assesses property damage, reviews policy coverage, gathers and analyzes documentation, communicates with policyholders and vendors, and negotiates claim settlements. This role requires strong analytical, customer service, and problem-solving skills to ensure accurate claim handling while delivering a positive customer experience and maintaining compliance with company guidelines and regulatory requirements.

Confirm and investigate the application of insurance coverage following a loss.
Conduct and complete thorough and detailed investigations.
Evaluate, estimate, and document personal, commercial property, and/or liability claim details/findings.
Work directly with customers and guide them through the claims process and negotiate fair and equitable settlements in an effort to facilitate claims resolution while demonstrating empathy.
Work with and coordinate vendor services and/or business partners in an effort to return the customer or claimant to their pre-loss condition.
Written, telephone and electronic communications are a major part of the position activity, and includes direct communication with policyholders, claimants, agents, witnesses, vendors, contractors, police and fire departments, state and county fraud personnel, special investigators, attorneys, members of the medical profession, and all other people incident to the investigation and processing of claims.
The candidate will perform other duties as assigned.
The candidate will also be expected to comply with management instruction, adhere to all of the company’s standards and expectations, and comply with statutory requirements.

Qualifications

Excellent time management and organizational skills.
Outstanding verbal and written communication skills.
Ability to work in fast pace environment independently.
Have the ability to efficiently use Microsoft Outlook, Microsoft Word, and Excel.
Must be reliable.
Must be a quick learner and be willing to adapt and learn.
Completion of a bachelor’s degree is preferred, but is not required.
Demonstrated work experience in property insurance claims and/or construction.
Two years plus property estimating experience.
Xactimate knowledge and experience is preferred.
Proven experience delivering outstanding customer service is required.
Must be persistent and have the ability to work through and solve problems independently.
Must have the ability to handle challenging conversations about coverage and liability findings or pricing/cost differences.

Additional Information

Please see our company Benefits:

Medical, Dental, Vision
Life Insurance and AD&D
FSA / HSA
Accident
Critical Illness
Hospital Indemnity
Supplemental Health Insurance
Employee Assistance Program (EAP)
Pet Insurance
11 Paid Holidays
Flexible PTO
401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Property Claims Adjuster

Trucordia

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