Pool Attendant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

Pool Attendants are responsible for ensuring the overall satisfaction of our guest's pool experience by providing a warm greeting upon arrival, distributing towels, offering assistance with seating, and displaying excellent guest service. They also maintain and monitor day pass /cabana reservations.

All duties are to be performed in accordance with Sunseeker Resorts, departmental and property policies, practices, and procedures.

JOB DUTIES

• Meet and greet all guests in a timely manner as they enter the pool area.
• Check-in pool guests and include wrist bands and towel distribution.
• Assist guests with seating as needed.
• Fulfill all pool & cabana guest requests in a timely manner.
• Ensure pools are continually kept in a "show room" fashion, always presentable.
• Collect and replenish pool towels and monitor inventory to minimize loss.
• Maintain pool deck equipment including, but not limited to, umbrellas, tables, rafts, etc.
• Maintain and monitor day pass /cabana reservations.
• Maintain cleanliness of pool facility including, but not limited to, furniture, tables, decks, pool tiles, walkways and cabanas.
• Remove trash and other items from the pool deck and restrooms.
• Set up and break down pool area by stacking chairs, un-stacking chairs, straightening chairs, and rolling towel bins.
• Maintain attentiveness to environment in the pool facility to ensure guest enjoyment.
• Demonstrate knowledge of pool facility and services by answering guest questions and fulfilling guest needs.
• Embrace teamwork, create a positive work environment, warmly interact with fellow team members and thank them when they lend assistance. 
• Follow company customer service standards to ensure the highest level of service.
• Professional appearance and demeanor
• Perform all other job-related duties as requested.

What are we looking for?

MINIMUM REQUIREMENTS:

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

Required:

• Minimum age requirement 18 years of age
• High School Diploma, GED, or equivalent; letter of recommendation for high school seniors
• Minimum of one (1) year customer service experience

OTHER REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:

• Able to effectively communicate in English, in both written and oral form.
• Must be detail oriented, have high standards, and able to work independently.
• Ability to work varied shifts, including weekends and holidays.
• Ability to work outside in hot, humid, and wet conditions
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment
• Excellent organizational skills with particular attention to quality and detail
• Interpersonal skills to deal effectively with all staff and guest contacts
• Professional appearance and demeanor
• Working knowledge of Microsoft Office

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.