Executive
EXL
Executive
EXL
Analyzes business data and runs outsourced operations
Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries.
Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures.
Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time
Graduate. 0-2 year of experience
Handle complex customer queries like level of cover inquiries, payment queries, amendments, customer retention, handling complaints, emergency roadside assistance, motor insurance amendments etc.
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
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