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Global Medical Virtual Assistants

Virtual Medical Manager

Customer SuccessUpdated on Nov 7
Full-timeQuezon, Philippines

About the Job

Requirements

  • A degree in a medical or healthcare-related field is preferred.
  • Preferably has three years of healthcare, medical management, or remote management experience and familiarity with operational processes.
  • Is highly proficient in written and spoken English.
  • Can work under pressure and alongside high-level professionals in a team environment.
  • Is a self-starter, highly motivated, focused, organized, and growth-minded.
  • At least one year of training and development experience is preferred but not required.
  • Can understand requirements and create solutions when necessary.
  • Is efficient with Microsoft Office applications and Google Suite.
  • Is open to working night shifts.
  • Meets the primary computer requirements: Intel Core i5-6000 (6th generation or higher) or AMD Ryzen 5 2000 series or higher processor; 8 GB RAM; Windows 11 64-bit or macOS Sonoma (14) or later; a USB headset with noise cancellation; and a camera capable of clear video output.
  • Has a backup computer meeting the stated processor, memory, and operating-system requirements, with a noise-cancelling USB headset optional.
  • Has a UPS capable of powering the workstation for at least three hours, typically 240 Wh or higher, and able to support the devices and work environment.
  • Has a primary DSL or fiber internet connection with a contracted minimum speed of 100 Mbps and a backup cellular internet connection with a minimum speed of 20 Mbps.

Responsibilities

  • Manages day-to-day planning, operations, and problem-solving for a team of Medical Client–VA pairs to meet client-set targets.
  • Partners with clients to create task lists that support productivity and profitability for their businesses and Client–VA pairs.
  • Works with clients to help grow their businesses using the services offered by Global Medical.
  • Manages Medical Client–VA relationships.
  • Manages clients and their needs with Global Medical’s services by mitigating concerns, anticipating growth, identifying patterns, handling situations and high-level escalations, and negotiating.

Desired Qualifications

  • Recommended system specifications include an Intel Core i7, i9, or Core Ultra processor, or AMD Ryzen 7 3000 series or higher; 16 GB RAM; Windows 11 64-bit or macOS Tahoe or later; a noise-cancelling USB headset; and a camera capable of clear video output.
  • Recommended backup computer specifications include the same recommended processor, memory, operating-system, headset, and camera requirements.
  • Recommended UPS capacity is at least three hours, typically 240 Wh or higher, with sufficient plugs for the workstation and related devices.
  • Recommended primary DSL or fiber internet connection has a contracted minimum speed of 500 Mbps; recommended backup internet is at least 20 Mbps via cellular or wired connection.

About the Company

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