Staff Technical Product Delivery Manager
Community Support AI
Posted on 3/26/2024

10,001+ employees

Online marketplace for people to list, discover, and book accommodations
Company Overview
Airbnb's mission is to create a world where anyone can belong anywhere and we are focused on creating an end-to-end travel platform that will handle every part of your trip. The company is building a worldwide timeshare marketplace.
Consumer Goods

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Data Analysis
AI & Machine Learning
Applied Machine Learning
AI Research
  • BA/BS degree in technical field is required, preferred in computer science and related fields.
  • Experience with analytics, ML/AI is highly desirable.
  • Minimum 8+ years of project or technical project/program management, with a proven track record of managing large-scale complex technical product development and roll-outs for large scale SAAS and CRM applications.
  • Industry certifications such as PMP, ScrumMaster, etc. in the project management field, especially as relates to Agile methodologies
  • Experience working with Atlassian tools, such as Confluence and JIRA, as well as other Project Management (SmartSheets) and Collaboration tools (Asana)
  • Experience managing external vendors to successfully deliver projects
  • Demonstrated ability to work through ambiguity to detailed solutions
  • Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences
  • Experience developing processes where little exists, and demonstrated flexibility to get things done
  • Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues
  • Ability to ramp up quickly and learn new technologies with minimal lag time
  • Excellent written and oral business communication and people skills, with the ability to influence stakeholders
  • Understand product requirements and priorities working with product managers, Business owners, and cross-functional stakeholders with alignments.
  • Work with engineering, design, and quality teams to understand the effort needed, build project plans with sprint schedules, and setup execution tools for capturing, synchronize, and executing projects and splints cadence
  • Collaborate with product managers and other technical program managers to prepare program status reports to various stakeholders and executive briefings.
  • Manage dependencies inside and outside of the team to get the team answers on time, unblock the team to aligned project plan and business need by dates
  • Develop, manage and continuously optimize delivery activities and processes by ensuring effective prioritization / trade-offs against an overall strategy and organizational constraints
  • Act as trusted partner for the product leader to develop a holistic project management process that connect multiple critical product areas
  • Work with the product and program leadership team to mature program and project management frameworks and tools, including but not limited to Jira, SmartSheets, Asana, AirTable, Confluence, Google sites and others
  • Align with stakeholders on how to manage dependencies, setting timelines and ensuring work progresses, while clearly communicating progress and risks to project stakeholders.
  • Regularly assess risks and opportunities for improvements to our program and project management process.; understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
  • Maintain urgency and enthusiasm by ensuring there is strong collaboration within multiple parts of the organization who may have competing priorities.
  • Support product team on AI product compliance, privacy, and regulatory process and stakeholder engagements.