Service Support Manager
Arthur J. Gallagher & Co.
Service Support Manager
Arthur J. Gallagher & Co.
Global insurance brokerage, risk management, consulting
Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid Market vertical. As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service.
Service Support Manager plays a crucial role in –
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service , Onshore travel experience and Insurance certification is a definite plus.
1. Act as the primary point of contact for the branch, providing comprehensive support
2. Responsible for end to end support of the policy lifecycle services
3. Participate in renewal review meetings alongside Producer, CSM and sales team
4. Support a team of 5-7 Client Service Managers at the branch
5. Take Proactive measures to initiate pre and post-renewal activities promptly
6. Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
7. Handle queries effectively, aiming to minimize re-work at service center
8. Collaborates with branch to identify time consuming activities that can be offshored to service center
9. Foster and maintain a positive relationship with branch staff to enhance the overall customer experience
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Global insurance brokerage, risk management, consulting
Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.
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