Full-Time
Global Benefits Program Manager
Updated on 8/22/2026
PayJoy
1,001-5,000 employees
Provides credit access via device-collateral loans
Compensation Overview
$170k - $180k/yr
San Francisco, CA, USA
Hybrid
Hybrid work arrangement in San Francisco.
Bachelor's
 Business & Strategy (1) |
|---|
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- A bachelor's degree in Human Resources, Business Administration, or a related field.
- At least 6 years of proven experience in benefits administration, including significant international or multi-country experience.
- In-depth understanding of statutory and supplemental benefits across multiple regions, including North America, EMEA, and/or APAC.
- Proven experience managing brokers, carriers, and third-party administrators across borders.
- Hands-on experience with an HRIS or benefits system, such as Rippling or Workday, and benefits administration platforms.
- Strong analytical and problem-solving skills with impeccable attention to detail.
- Ability to manage complex projects, prioritize tasks, and meet deadlines across time zones.
- Ability to handle sensitive and confidential information with discretion.
- Fluent English language proficiency.
- Administer health, welfare, retirement or pension, income protection, wellness, and supplemental benefit programs across 11 countries, ensuring accurate and timely delivery.
- Serve as the subject-matter expert on statutory and supplemental benefits requirements in each country; monitor regulatory changes and ensure ongoing compliance with local laws, filings, and reporting obligations.
- Lead annual open enrollment and renewal cycles for each country, coordinating timelines, plan changes, system configuration, and employee communications.
- Manage relationships with global and local brokers, insurers, third-party administrators, and pension providers; hold vendors accountable to service levels and support renewal negotiations and benchmarking.
- Maintain accurate benefits data in the HRIS or benefits platform; audit records to ensure data integrity and payroll accuracy, and reconcile vendor invoices.
- Analyze benefits costs, utilization, and market trends; support annual benefits budgeting and provide reporting and recommendations to leadership.
- Act as the escalation point for complex employee benefits questions across regions and time zones, delivering clear, culturally appropriate communications and enrollment materials.
- Design and implement benefits programs for new-country entries, expansions, and M&A integration; lead process-improvement, harmonization, and automation initiatives, and provide guidance to less-experienced team members.
- LatAm-focused benefits experience.
- Additional languages relevant to the covered regions.
PayJoy provides credit access to underserved consumers in emerging markets by partnering with local banks and retailers. Its service uses mobile locking technology and data science to allow customers to buy smartphones and other devices on credit, with the device serving as collateral and locked until payments are made. The company differentiates itself through the device-collateral model and its network of financial institutions and retailers that extend credit to people without traditional bank accounts. Its goal is to expand affordable device access and support economic growth in emerging economies by connecting lenders with underserved consumers.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$606.9M
Headquarters
San Francisco, California
Founded
2015
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Simplify's Take
What believers are saying
- PayJoy reached 20 million customers by May 4, 2026, signaling strong demand.
- A $140 million Neuberger Berman facility from December 2, 2025 funds Asia expansion.
- Waldo’s promotions in Mexico run through May 1, 2027, showing active retail distribution.
What critics are saying
- Samsung can tighten Knox financing controls and commoditize PayJoy’s core lock-based advantage.
- Mexico, Indonesia, and South Africa retailers can shift volume to local BNPL rivals quickly.
- If handset losses spike, PayJoy’s debt-funded model breaks before 2027 expansion pays back.
What makes PayJoy unique
- PayJoy’s device-lock collateral model turns smartphones into secured consumer credit.
- Samsung Knox partnership gives PayJoy hardware-backed remote locking across many Android models.
- Iván Canales, ex-Nubank Mexico, joined as CRO on April 6, 2026.
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Benefits
Health Insurance
Life Insurance
Disability Insurance
Wellness Program
Professional Development Budget
Commuter Benefits
Meal Benefits
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Home Office Stipend
Growth & Insights and Company News
6 month growth
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↓ -1%2 year growth
↓ -1%PayJoy, a financial services provider in emerging markets, has appointed Iván Canales as Chief Revenue Officer. Canales will lead global revenue strategy, focusing on scaling growth and expanding into new geographies. Canales previously served as Country Manager of Nu Mexico, where he launched Nubank's first Mexican product and scaled the business to over 12 million customers. He helped transform the operation from a regulated microfinance institution into one of Mexico's most significant financial institutions. Before Nubank, Canales held leadership positions at BlackRock, Amazon Web Services, Credit Suisse and Merrill Lynch. He holds an MBA from Stanford Graduate School of Business and a bachelor's degree in computer science from Cornell University. PayJoy has financed over $3.5 billion in loans to more than 19 million people across nine countries.
PayJoy receives $140M Debt Facility from Neuberger Berman Funds. PayJoy, a San Francisco, CA-based markets credit provider, raised $140M in Debt Facility from Neuberger Berman Funds. The amount will support the company's geographic and product expansion, ongoing investments in point-of-sale financing and credit cards, and continued growth across Latin America, Africa, and Asia. Led by CEO Doug Ricket, PayJoy expands credit access across emerging markets through point-of-sale financing and credit card products. Its proprietary secured-credit technology enables first-time borrowers to responsibly build financial stability and participate fully in the modern economy. Through its machine learning, data science, and anti-fraud AI, PayJoy has financed over $3.5 Billion of loans with over 17 million people and employs over 1,000 people worldwide.
PayJoy, an emerging markets credit provider, has secured a $140 million corporate debt facility from funds managed by Neuberger Berman, expanding a partnership that began in 2022. The facility will support the company's geographic and product expansion across Latin America, Africa and Asia. The financing will fund PayJoy's ongoing investments in point-of-sale financing and credit cards as it works to expand credit access in emerging markets. CEO Doug Ricket said the partnership provides flexibility to serve millions more customers responsibly. Zhengyuan Lu, managing director at Neuberger Berman, cited PayJoy's technology-driven approach and strong track record as key factors in extending the relationship. The deal strengthens PayJoy's balance sheet whilst providing structural flexibility to support rapid growth and continued innovation.
PayJoy launches in Indonesia to advance inclusion through credit access. PayJoy JAKARTA, Indonesia, Nov. 26, 2025 /PRNewswire/ - PayJoy, a leading emerging-markets credit provider, today announced its official launch in Indonesia through a strategic partnership with PT Bank Sahabat Sampoerna (Bank Sampoerna). Building on its successful operations in the Philippines, Mexico, Brazil, South Africa, and other markets, PayJoy is introducing its inclusive credit solutions to Indonesia to further expand access to affordable and responsible credit across the region. "There's a significant gap in credit access across Southeast Asia, and PayJoy is committed to helping close it responsibly," said Rene Payan, Philippines Country Manager and PayJoy's lead for new-market launches. As Indonesia accelerates its digital transformation and the Financial Services Authority (OJK) targets 98% financial inclusion by 2045, PayJoy's entry supports national efforts to expand access to credit responsibly and sustainably. After scaling to 17 million customers worldwide, PayJoy is growing at an annualized 40 percent while maintaining profitability in 2025. PayJoy is on track to reach about US$650 million in revenue and US$110 million in profit by the end of 2025. Since its founding in 2015, PayJoy has become one of the world's most trusted innovators in alternative credit infrastructure. The company's expansion into Indonesia underscores its long-term commitment to creating open, equitable, and inclusive financial systems worldwide. About PayJoy PayJoy expands credit access across emerging markets through point-of-sale financing and card products. Its proprietary secured-credit technology enables first-time borrowers to responsibly build financial stability and participate fully in the modern economy. Through its cutting-edge machine learning, data science, and anti-fraud AI, PayJoy has financed over $3.5 billion of loans with over 17 million people and employs over 1,000 people worldwide. For more information, visit https://www.payjoy.com/. Logo - https://mma.prnasia.com/media2/2573822/PayJoy_logo.jpg?p=medium600
PayJoy, a Public Benefit Corporation, announced a significant investment in its PayJoy Asset Fund (PJAF) from T. Rowe Price Associates. This funding aims to enhance financial inclusion by broadening access to credit and smartphones in developing nations. PJAF manages over $250 million in assets, with plans to scale to over $1 billion. The investment supports PayJoy's mission to empower underserved communities, with research showing a 6% increase in household income for its customers.