OKX

Venture capital for blockchain startups

Product Manager / Director - VIP Growth & Operations

Product ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

A bachelor's degree or higher is required.
At least five years of product management or product strategy experience is required.
A deep understanding of the Web3 and cryptocurrency industry is required, particularly exchange products such as institutional services, API trading, and VIP incentive programs.
Strong cross-team communication and coordination skills, systematic thinking, and sharp user insights are required.
Proficiency in data analysis tools and data-driven decision-making is required.
Fluency in English and Chinese is required.

Responsibilities

Own day-to-day VIP Growth & Operations execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.
Build and run a VIP lifecycle operations framework by defining segments, triggers, and journeys; setting weekly and monthly operating rhythms; and ensuring consistent execution with Local Markets.
Partner with Local Market teams to co-create market plans, align goals and timelines, and drive follow-through while ensuring global consistency and scalable playbooks.
Plan and execute VIP offsites and online events, including product-sharing sessions and community or engagement touchpoints, with end-to-end coordination, stakeholder alignment, and post-event performance review.
Develop and scale VIP growth programs and tools, such as VIP trial cards, to improve conversion, deepen engagement, and increase VIP contribution to trading activity and assets under management.
Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and assets under management.
Coordinate with Product, Data, Engineering, and Operations teams to deliver workflows, tooling, and process improvements that support VIP operations at scale.
Define key performance indicators, monitor results, gather market feedback, and refine programs based on data and learnings.

Desired Qualifications

Prior experience in centralized exchanges, brokerages, financial institutions, or products related to high-net-worth clients is preferred.
Multi-market collaboration experience is a plus.

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About The Opportunity

OKX is seeking an experienced VIP Growth & Operations Leader to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.

You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).

What You'll Be Doing

Own the day-to-day VIP Growth & Operations execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.
Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.
Partner with Local Market teams to to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.
Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.
Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.
Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM.
Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale.
Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.

What We Look For In You

Bachelor’s degree or higher with 5+ years of product management or product strategy experience.
Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.
Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.
Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.
Proficiency in data analysis tools and data-driven decision-making.
Fluency in English and Chinese; Multi-market collaboration experience is a plus.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About the Company

OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2017

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