Full-Time

Senior Client Training Specialist

Posted on 6/3/2024

Cogito

Cogito

51-200 employees

AI-driven coaching platform for call centers

AI & Machine Learning

Senior

Remote in USA

Requirements
  • Strong background in training and instructional design using Articulate Storyline
  • Organizational and project management skills
  • Adaptability to changing technology landscape
  • Excellent problem-solving and critical-thinking skills
  • Superior communication skills
Responsibilities
  • Master the Cogito software and improve client usage
  • Develop relationships with key members of clients' teams
  • Create engaging training materials and facilitate courses
  • Collaborate with stakeholders and subject matter experts
  • Prioritize and plan work activities

Cogito Corp specializes in enhancing customer interaction for businesses by leveraging Emotion and Conversation AI in their real-time coaching platform. This technology not only boosts agent performance by offering personalized guidance based on voice signals but also empowers supervisors with the ability to monitor and intervene in challenging interactions. With a focus on improving both customer and employee experiences, this company provides a unique blend of technological proficiency and insightful analytics, making it a strong choice for professionals interested in AI and advanced communication solutions.

Company Stage

Series C

Total Funding

$157.5M

Headquarters

Boston, Massachusetts

Founded

2007

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

-22%

2 year growth

-23%

Benefits

Medical, dental and vision coverage effective on date of hire

Life and AD&D insurance

Short and Long term disability

Voluntary supplemental life insurance

Flexible Spending Accounts (FSA) for Healthcare

Dependent care and Commuter

401(k) retirement plan

Stock options via equity grants

Compensation Bonus

Employee Referral Bonus Program

20 vacation days

5 sick days

11 company holidays

2 floating holidays

2 'Mental Health' personal days

Company paid parental leave