Cogito specializes in real-time conversational guidance and analytics for customer service interactions. Its main product is an application that provides live support to customer service agents, helping them improve their communication skills and understand customer emotions during calls. This technology measures customer experience in real-time, aiming to enhance the quality of service provided. Cogito stands out from competitors by combining artificial intelligence with behavioral science, focusing on empathetic communication, which is particularly valuable in industries like healthcare, insurance, and telecommunications. The company operates on a software-as-a-service (SaaS) model, allowing clients to subscribe for access to its tools, ensuring ongoing updates and improvements. The goal of Cogito is to elevate customer service experiences by improving agent performance and customer satisfaction, ultimately leading to better business outcomes for its clients.

Salesforce Ventures

Romulus Capital

Summer@Highland

OpenView Venture Partners

Hearst Ventures

Battery Ventures

Goldman Sachs

New York Life Ventures

Enterprise Software

AI & Machine Learning

Cogito

Cogito, a Boston, MA-based company which specialises in real-time AI coaching and guidance for the enterprise, raised an undisclosed amount in funding.The round saw participation from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital.The company intends to use the funds to accelerate innovations aimed at reducing employee and customer complexities and improving overall customer satisfaction.Led by CEO Josh Feast, Cogito uses AI to deliver real-time coaching and guidance to contact centers and frontline teams. It supports agents and supervisors to improve effectiveness, experience and empathy by providing human-aware and human-empowering coaching and insights. The company is investing in its own workforce with two new executive team appointments. Naomi Nuta has been named as Cogito’s Vice President of Marketing, while Mark Theall has been appointed as Vice President of Growth. Brands, including 8 of the Fortune 25, use Cogito to improve connections with their team and customers.FinSMEs24/10/2023

Cogito Secures Funding

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact center experiences for both customers and agents.

Cogito partners with Medallia to enhance real-time agent guidance cues and customer journey analytics with Emotion and Conversation AI

Cogito received funding from the Defense Advanced Research Projects Agency (DARPA) to research and develop an artificial intelligence platform and behavioral models to automatically detect human psychological states.

Josh Feast, CEO and Co-Founder of Cogito

(Cogito, for its part, had raised some $186 million across 17 funding rounds; Echo AI, formerly known as Pathlight, had secured $35 million in funding from Kleiner Perkins and other investors.)

Conversational Intelligence Consolidation: Verint and Calabrio Make Strategic Acquisitions

Verint has acquired Boston-based Cogito for $38.2 million, enhancing its AI-driven customer engagement capabilities through real-time coaching technology.

Verint strengthens customer experience strategy with Cogito acquisition | Automation X

Verint has acquired Boston-based Cogito for $38 million, enhancing its AI-driven customer engagement capabilities with real-time coaching technology. The acquisition, completed on October 11, 2024, was disclosed via Verint’s Form 10-Q filing. Cogito's technology analyzes over 200 acoustic and linguistic signals in real time, aligning with Verint's strategy to improve customer and employee experiences. The deal includes potential contingent payments up to $23 million based on performance by October 2026.

Verint acquires Cogito for $38.2M

In an era where artificial intelligence is reshaping industries and daily life, a new frontier is emerging: Emotion AI, also known as affective computing. This technology aims to bridge the gap between human emotions and machine intelligence, changing how we interact with computers and digital systems. Emotion AI encompasses a range of technologies designed to detect, interpret, and respond to human emotional states. These systems use computer vision, voice analysis, biometric sensors and advanced algorithms to discern users’ feelings and moods, opening up new possibilities for personalized and empathetic digital experiences. The foundations of this field trace back to the late 1990s, with pioneering work by researchers like Rosalind Picard at the MIT Media Lab. However, recent advancements in machine learning and sensor technologies have accelerated progress, attracting interest from tech giants and startups alike

Ai Explained: Emotion Ai Tries To Interpret Human Feelings

BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI guidance and coaching for the enterprise, today announced the signing of a multi-year agreement to continue its collaboration with a Fortune 25 telecommunications (telecom) provider. The extended relationship supports 30,000+ frontline contact center agents with Cogito’s real-time AI guidance and coaching to manage complex customer interactions, bolster operational insights, and elevate customer and employee experiences. Since beginning its relationship in 2019, Cogito has helped the organization continuously scale to become one of the largest U.S. telecom providers, achieving significant ROI. Through Cogito’s AI being fully integrated into the company’s CRM system, the organization has reduced operational metrics like average handle time (AHT), alongside elevating customer satisfaction scores (CSAT). Additionally, Cogito’s real-time agent assist technology has helped the organization increase its revenue through enabling agents to go beyond providing service to effectively seize sales opportunities

Cogito Grows Long-Standing Relationship With Fortune 25 Telecom Provider

Elon Musk’s xAI is open-sourcing its artificial intelligence (AI) chatbot, Grok, in a move that some say could democratize AI technology and foster innovation in commercial applications. The company has released the data for Grok to X Premium+ subscribers through GitHub and BitTorrent. This open release comes amid Musk’s ongoing criticism and legal action against OpenAI for not being transparent with its AI models. “Open source models could lead to more competition and, potentially, lower costs for businesses looking to leverage AI in their operations,” Richard Gardner, the CEO of the tech consultancy Modulus, told PYMNTS in an interview. “As the underlying models become more accessible, competition might shift towards the quality of data used to train them and the expertise in applying those models to solve specific business problems.”

Why Open Source Models Could Be The Future Of Ai

BOSTON, October 24, 2023--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences. The funding round, including repeat commitments from two major investors, validates the importance of delivering strong employee and customer experiences in today’s turbulent economic climate. This significant investment demonstrates the

Cogito Secures New Funding to Empower Better Agent and Customer Experiences

Real-time guidance for customer service agents

Cogito

Real-time guidance for customer service agents

Cogito

Real-time guidance for customer service agents

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