Strong communication skills and the ability to explain complex topics clearly.
Capability to adapt training methods to suit different learning styles.
Responsibilities
Onboard new employees.
Provide initial training and support.
Create and maintain documentation and training courses.
Provide ongoing training and constructive feedback to improve team members’ knowledge and performance.
Assist with answering general questions from the team on the floor.
Desired Qualifications
Experience designing and delivering onboarding and training courses.
Experience creating instructional documentation and educational materials.
Knowledge of customer service and technical support best practices.
Experience assessing skills and providing constructive feedback.
Knowledge of web hosting, domains, and billing-related topics.
About Nexigen Digital
We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.
Every day, our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and online presence.
Over the past seventeen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
Joining our Customer Service team
We are looking for people who have a real passion for training and coaching, and thrive on developing and improving the team. You will be responsible for all team member education and ongoing training under the guidance and direction of the Customer Service Manager.
The position
Responsible for onboarding new employees.
Providing initial training and support.
Creating and maintaining documentation and training courses.
Performing ongoing training and providing constructive feedback to improve team members’ knowledge and performance.
Assisting with answering general questions from the team on the floor.
The right person (is it you?)
We are looking for someone who is passionate about education, coaching, and empowering team members. While prior training experience is beneficial, a strong drive to support others and continuously improve team performance is essential.
To succeed in this role, we are looking for people with the following attributes:
A passion for coaching, mentoring, and developing others.
Strong communication skills and the ability to explain complex topics clearly.
An enthusiastic and engaging approach to training.
Capability to adapt training methods to suit different learning styles.
A commitment to continuous improvement and team growth.
Any previous experience in the following areas would be highly regarded:
Designing and delivering onboarding and training courses.
Creating instructional documentation and educational materials.
Customer service and technical support best practices.
Assessing skills and providing constructive feedback.
Knowledge of web hosting, domains, and billing-related topics.
The Benefits of Working With the Nexigen Digital Team
We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.
Some of the office perks include:
A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
A drink fridge loaded with an assortment of soft drinks, juices and water.
A fully equipped private gym with weekly on-site personal training sessions.
A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.
Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.
If this sounds like you, submit your application today, and we look forward to speaking with you soon.