Regional Transition Management Lead

What success looks like in this role:

Role Overview

The Regional Transition Management Lead holds full accountability for all transition program across the regional customer portfolio This role ensures that every customer transition in the region—new contracts, renewals, expansions, or service transformations—is delivered with excellence, consistency, and predictable outcomes. The leader drives the maturity of transition practices, develops high performing teams, and embeds enhanced ways of working that scale across all delivery.

Key Responsibilities

Regional Accountability for Transition Delivery

• Own the end to end delivery of all transition engagements across the regional customer base, ensuring every program meets scope, quality, budget, and timeline commitments.

• Maintain a consolidated view of the regional transition portfolio, proactively managing risks, dependencies, and resource allocation across multiple customers.

• Ensure consistent application of transition methodologies, governance standards, and delivery frameworks across enjoyments within regional portfolio.

• Act as the senior escalation point for transition related issues, ensuring rapid resolution and stakeholder confidence.

• Partner with Sales, Solutioning, and Delivery Leadership to shape transition approaches for new deals and renewals.

Delivery Excellence

• Establish strong governance structures for all transitions within regional portfolio, including reporting, risk management, and stakeholder engagement.

• Drive operational readiness and ensure seamless handover to steady state service delivery teams.

• Monitor performance metrics across the regional transition portfolio and intervene where delivery performance requires improvement.

• Ensure compliance with contractual obligations, regulatory requirements, and internal delivery standards across all customer transitions.

• Where required directly leads transitions.

Team Leadership & Development

• Lead and develop a regional team of Transition Managers, Project Managers, and supporting roles, ensuring capability and capacity align with portfolio demand.

• Build a culture of accountability, collaboration, continuous improvement, and delivery excellence across the transition function.

• Identify skills gaps and implement targeted development plans to strengthen transition capability across the region.

• Promote knowledge sharing, standardization, and best practice adoption across all delivery.

Workload, Chargeability, and Utilization Management

Regional Workload and Capacity Management

• Actively manage regional demand against available capacity by aligning work to the appropriate resources based on skills, experience, and role alignment.

• Review demand inputs, project pipelines, and operational commitments to identify capacity constraints or excess capacity ahead of delivery impact.

• Balance workloads across the region to address under- and over-utilization, ensuring equitable distribution of effort while minimizing delivery risk and employee burnout.

• Leverage cross-regional collaboration to address demand spikes, skill shortages, or short-term capacity gaps, ensuring continuity of service and delivery commitments.

Chargeability, Utilization, and Time Entry Oversight

• Establish and reinforce clear expectations for chargeability, utilization, and accurate, timely time entry across the regional team.

• Monitor utilization, chargeable hours, and non-chargeable activity using standard Unisys reporting and dashboards.

• Ensure compliance with Unisys time entry policies, working closely with the team to correct gaps, inconsistencies, or trends impacting reporting accuracy.

• Analyze utilization variances versus forecast, identifying root causes such as demand shortfalls, skill mismatches, or delivery inefficiencies.

Forecasting and Financial Alignment

• Partner with Finance, PMO, and Delivery leadership to support accurate regional forecasting, including headcount, demand, and revenue projections.

• Use Transition and transformation forecasting inputs and historical utilization trends to inform forward-looking resourcing and capacity plans.

• Validate forecasts against actuals on a regular cadence and drive corrective actions where gaps are identified.

• Support regional and global financial commitments by ensuring utilization performance aligns with revenue and margin expectations.

Productivity and Continuous Improvement

• Use productivity, utilization, and time entry data to identify improvement opportunities at both individual and regional levels.

• Coach team members on effective time management, prioritization, and chargeability discipline to improve overall performance.

• Identify and eliminate non-value-added activities that negatively impact chargeability or delivery efficiency.

• Drive continuous improvement initiatives that simplify processes, improve demand visibility, and increase productive utilization.

Performance Reporting and Stakeholder Communication

• Provide clear, consistent reporting on workload balance, utilization, chargeability, and forecast accuracy to regional and global stakeholders.

• Highlight risks, trends, and exceptions early, along with recommended mitigation or corrective actions.

• Use data-driven insights to support workforce planning, hiring decisions, and strategic regional discussions.

Ways of Working & Continuous Improvement

• Champion modern, efficient ways of working across all regional transitions, including agile practices, automation, and AI enablement.

• Drive standardization of transition methodologies and ensure consistent adoption across the regional portfolio.

• Lead retrospectives and lessons learned cycles to embed continuous improvement and organisational learning.

• Collaborate with global process owners to refine frameworks, templates, and delivery models based on regional insights.

• Influence stakeholders across the region to adopt practices that improve speed, quality, and predictability of transitions.

You will be successful in this role if you have:

Key Skills & Experience

Essential

• Proven experience leading multiple large scale IT managed services transitions across multiple customers or regions.
• Strong understanding of outsourcing delivery models, service towers, and operational readiness.
• Demonstrated ability to manage a complex portfolio of programs simultaneously.
• Proven Portfolio Leader with evidencable experience of driving team behaviors
• Excellent stakeholder management skills, including C suite engagement.
• Strong governance, risk management, and program delivery capabilities.
• Ability to drive change and embed new ways of working across diverse teams.
• Exceptional communication, negotiation, and problem-solving skills.

Desirable

• Experience in agile delivery environments.
• Strong ITIL Understanding , and certified in Project / Program management PMP/Prince2, or similar frameworks.
• Background in managed services across cloud, infrastructure, workplace, and application services.
• Experience working in a global matrix organization.
• For Australia, NV1 clearance

Success Measures

• High quality, on time, on budget delivery of all regional transitions.
• Strong customer satisfaction across the regional portfolio.
• Increased maturity and capability of the regional transition team.
• Achievement of team utilization and productivity targets
• Consistent adoption of standardized ways of working across all delivery.
• Reduction in transition risks, escalations, and delivery variance.
• Smooth, predictable handover to steady state operations for every customer.

Personal Attributes

• Strategic thinker with a delivery focused mindset.
• Confident leader who inspires trust and drives accountability.
• Comfortable navigating complexity across multiple customers and programs.
• Collaborative, influential, and resilient.
• Passionate about developing people and improving processes.

#LI-NV1

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