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Epidemic Sound

Music licensing platform with owned catalog

Customer Success Manager

Full-TimeUpdated on 10/28/2026
$97.5k - $128k/yr
Mid
Los Angeles, CA, USA
Hybrid
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 4 years of relevant Sales or Customer Success experience, preferably in the technology, software-as-a-service, or media industries.
  • A proven track record in business-to-business enterprise roles focused on developing, retaining, and growing business with existing accounts.
  • Experience leading multi-team rollouts and improving adoption when it stalls.
  • Ability to build relationships quickly, navigate ambiguity, and use customer usage data to mitigate churn risk.
Responsibilities
  • Act as a trusted advisor throughout the customer lifecycle, define mutual success plans, and expand product adoption across the assigned portfolio.
  • Identify new upsell and expansion business opportunities and collaborate with the Growth Manager to scale accounts consultatively over time.
  • Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.
  • Collaborate with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the company's ecosystem.
  • Use AI tools such as Claude to automate workflows, streamline account management processes, and drive operational efficiency.
Desired Qualifications
  • Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango, or Gainsight.

About the company

Epidemic Sound provides a subscription-based music licensing service with a fully owned catalog of 250,000+ tracks and sound effects for content creators, brands, and broadcasters. All rights for each track are included under a direct license, so users can use music without copyright claims. Musicians are paid upfront and also earn royalties from streaming, and the catalog is integrated with AI tools and platform partnerships to help search and soundtracking. The company differs from others by owning its catalog, offering transparent artist payments, and partnering with major platforms to expand usage, with the goal of making music licensing easy and reliable while supporting artists and global distribution.

Company Size

501-1,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$510.8M

Headquarters

Stockholms kommun, Sweden

Founded

2009

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Simplify's Take

What believers are saying

  • August 31, 2026 MCP connector lets Claude users search, preview, and download instantly.
  • April 7, 2026 Studio upgrades improved syncing, control, and relevance across creator workflows.
  • July 2026 Blenda Labs acquisition expands Epidemic beyond music into AI video production.

What critics are saying

  • April 2026 layoffs cut 150 jobs after December's 50, signaling severe operating strain.
  • Revenue fell in 2025 and EBITDA turned negative, despite management's growth reset.
  • By 2027, OpenAI, Suno, and Udio commoditize soundtrack creation, threatening Epidemic's licensing moat.

What makes Epidemic Sound unique

  • Epidemic Sound owns 300,000 tracks and sound effects, eliminating copyright clearance friction.
  • Its 50/50 artist model and upfront payments attract professional creators and composers.
  • Studio and Claude connectors embed licensing directly into creator workflows.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Unlimited Paid Time Off
  • Parental Leave
  • 401(k) Retirement Plan
  • Wellness Program

Growth & Insights and Company News

6 month growth

0%

1 year growth

3%

2 year growth

4%
Cision
Oct 1st, 2026
Epidemic Sound partners with MyPart to bring adaptive music to PC gamers and streamers on Overwolf.

Epidemic Sound partners with MyPart to bring adaptive music to PC gamers and streamers on Overwolf. Gamers and streamers across more than 1,500 PC games can now soundtrack their gameplay and livestreams on YouTube and Twitch with Songhunt, an Overwolf in-game app that uses MyPart's AI to match music from Epidemic Sound's catalog to on-screen action in real time. Stockholm, Sweden, Oct 1st, 2026 - Epidemic Sound, the world's leading soundtracking platform powering over 3.5 billion video views daily across TikTok and YouTube, today announced a partnership with Overwolf and MyPart to launch a new Stream mode in Songhunt, the in-game app that gives PC gamers a personalized, adaptive music experience. The partnership extends Songhunt to gaming streamers and creators, giving them a fully licensed soundtrack that responds to their gameplay as it happens. Music that responds to gameplay Most video games leave music selection to developers or to gamers themselves, resulting in repetitive music loops or static playlists that do not change as the action does. Songhunt uses MyPart's multimodal AI to interpret gameplay continuously and select music that matches what is happening on screen. The soundtrack shifts with the session, from quiet exploration to fast-paced combat and everything in between. Matan Kollenscher, CEO at MyPart, commented: "Songhunt was integrated into Overwolf to give gamers a cinematic experience where any video game feels like a movie. Our partnership with Epidemic Sound extends the adaptive music experience to streamers and gaming influencers, providing seamless access to amazing music that automatically adapts to their gameplay, unique style, and preferences to create the most immersive gaming experience out there." Licensing safety for streamers For gamers who stream on Twitch and YouTube, music has long been a source of risk: muted VODs, copyright claims, and takedown notices. Integrating Epidemic Sound's 100% IP-owned catalog directly into Songhunt removes that risk. Streamers can broadcast and record with a dynamic soundtrack tailored to their gameplay, publish safely anywhere online, while staying focused on the game and the audience. Rasmus Thofte, SVP B2B at Epidemic Sound, commented: "Gaming and livestreaming are among the most demanding environments for music. The action changes constantly, and until now streamers have had to choose between a soundtrack that fits their content and one that is safe to publish. Songhunt removes that trade-off. Epidemic Sound owns 100% of its music, so streamers can broadcast and archive their content anywhere online without takedowns, while MyPart's technology keeps the soundtrack matched to what is happening on screen." About MyPart MyPart is on a mission to elevate user experiences with unparalleled matching of music to context. Its advanced AI song analysis, search and matching platform deeply understands song lyrics, music, sound and structure, transforming visual and textual content by pairing it with real music instantly and intelligently in real-time. MyPart's technology has been trusted by music professionals at record labels, publishing houses, and agencies across television, film, and advertising. The company is now bringing these capabilities to broader audiences, helping consumer platforms, content creators, music lovers, and industry professionals discover music that meaningfully matches their content and experiences. About Overwolf Overwolf enhances the gaming experience by giving players access to thousands of in-game apps, mods, and custom game servers that make their favorite games more immersive, social, and personalized. Trusted by millions of gamers worldwide, Overwolf empowers players to discover new ways to play, connect with their communities, and get more out of every gaming session. About Epidemic Sound Epidemic Sound is a global leader in music and sound for content creation, offering an extensive catalog that's heard over 3.5 billion times every day. Its user-friendly licensing model allows brands and creators to access music with full usage rights while providing tools to elevate their content. Epidemic Sound partners with artists across all genres, providing them with financial support through a 50/50 royalty split, upfront payments, and bonuses. With the world's only 100% IP-owned, worry-free catalog of music and sound effects powered by innovative software, integrations, and AI solutions, Epidemic Sound is the world's leading soundtracking platform.

Breakit
Sep 23rd, 2026
After the tough year - Erik Wahlberg becomes new CEO of music giant Epidemic Sound.

After the tough year - Erik Wahlberg becomes new CEO of music giant Epidemic Sound. Epidemic Sound reshuffles at the top. After a tough 2025 and a quick acquisition this summer, a new permanent CEO now steps in to lead the company's AI initiative. Epidemic Group, the group behind music platform Epidemic Sound, gets a new CEO. On October 1, Erik Wahlberg takes over the role, the company announces in a press release. At the same time, Sara Börsvik, who has been acting CEO since March, moves into a combined role as chief operating officer (COO) and chief financial officer (CFO). Erik Wahlberg is a familiar name to Breakit's readers. He founded the video app Frever, which raised SEK 230 million but had to shut down last year when competition from generative AI became too tough. Shortly afterwards he launched AI company Blenda Labs, which was acquired by Epidemic already in July this year - just months after its start. Now he thus gets ultimate responsibility for the entire group. "When AI redraws how stories are created, and gives new opportunities to human creators, there is nowhere else I would rather be," says Erik Wahlberg in the press release. Declined last year. The CEO change comes after a hectic period for the music giant, which is partly owned by private equity giant EQT. As Breakit previously reported, revenue declined during 2025 to just over SEK 1.8 billion and the operating loss before depreciation and amortization (EBITDA) landed at minus SEK 199 million. The company then explained the drop with currency effects, a changed compensation model from a major partner and heavy investments in new technology. This spring, Epidemic made a reduction of 150 positions, shortly after Sara Börsvik took over as interim CEO when founder Oscar Höglund stepped down. In the press release, the company now states that, during Sara Börsvik's time in the CEO position, it has returned to profitable growth in the first half of 2026. Chairman of the board Hjalmar Winbladh believes that the choice of CEO reflects the company's new direction. From having primarily been about music, the group now wants to build a broader platform for the creative process, which includes, among other things, Blenda Labs' video technology. "In Erik, we have exactly the type of AI-smart, creator-focused leader who can take this company further," says Hjalmar Winbladh.

Interspace Music
Sep 18th, 2026
Epidemic Sound adds conversational search powered by Cyanite.

Epidemic Sound adds conversational search powered by Cyanite. Epidemic Sound has deployed conversational search on its website, built on Cyanite's music understanding and search technology beneath a large language model. September 18, 2026 Epidemic Sound has added conversational search to its website, with Cyanite's music understanding and search technology operating beneath a large language model (LLM). The implementation relies on structured music metadata to make catalog search work through natural-language conversation. Cyanite spent recent months improving its tagging models, while Epidemic Sound built the conversational search experience on top of that foundation. The result allows users to query the catalog in natural language and retrieve relevant tracks. Why structured metadata matters for AI workflows. As AI moves into agentic workflows, new catalog tools will require machines to understand and find music. Structured music metadata is the layer that makes those workflows possible. Across the music industry, repetitive catalog work often depends on unwritten knowledge held by individual staff. Software has historically automated only explicitly defined processes, but language models can now mimic 80 to 90 percent of a text-based workflow when given enough context. Language models still cannot adequately understand music on their own. They need structured music metadata describing sound and lyrics to recognize patterns behind catalog decisions. In one example, a creative sync professional at a music publisher sorts every new track into one of about 30 folders based on categories such as luxury brands, automotive campaigns, FMCG (fast-moving consumer goods), and uplifting music. Those folders reflect years of client placements rather than simple sonic similarity. An AI might identify a track as energetic, guitar-driven, and around 120 BPM (beats per minute), but that alone does not explain why it would be chosen for a specific folder. Given structured data from tracks already in those folders, the system can learn the patterns behind those decisions and suggest where a new song belongs before a human reviewer listens to it. Conversational search and catalog retrieval. At Epidemic Sound, the AI does not replace the underlying music understanding. It uses that understanding together with retrieval to make the catalog searchable through conversation. A conversational search system can interpret a request in natural language and connect it to the right tracks. A publisher can sort new uploads into an existing taxonomy, and a creative team can search for music that fits a specific brief. Different teams ask different questions, but they draw from the same catalog and pay the cost of understanding the music once. Similar deployments at Soundstripe and BeatStars. The approach is not isolated to Epidemic Sound. The following companies use Cyanite's structured music understanding in different workflows: * Soundstripe: users search in natural language and refine requests through conversation. The language model manages follow-up questions, interprets intent, and adjusts the search, while Cyanite provides the music understanding that keeps results grounded in the catalog. * BeatStars: hundreds of thousands of new tracks are uploaded to its marketplace every month. Structured audio metadata gives each new upload a consistent description, making the catalog immediately usable for search, recommendations, and future AI applications. These companies are solving different problems, but they have all arrived at the same conclusion: AI makes the interaction more natural. Brazil moves 3 billion reais a year into culture funding. Its music editais pay for the master and do not take it. IMPALA pays tribute to patrick zelnik, independent label advocate. September 18, 2026

Cision
Jul 3rd, 2026
Epidemic Group* acquires Blenda Labs, a next-generation video entertainment company.

Epidemic Group* acquires Blenda Labs, a next-generation video entertainment company. Acquisition builds on the group's April 2026 strategic announcement, combining Blenda Labs' proprietary tech for video production with the group's catalog and IP expertise to create next-generation entertainment for the new era. Stockholm, Sweden, July 3, 2026 - Epidemic Group today announced the acquisition of Blenda Labs, a next-generation video entertainment company based in Stockholm. The acquisition expands the group's capabilities beyond music and sound into video, offering Blenda Labs' customers of premium IP owners an integrated route from story to screen. Blenda Labs' proprietary tech platform combines AI-native workflows with human creative direction to produce high-quality video content that rights-sensitive customers can trust. The acquisition is a direct continuation of the strategic evolution Epidemic Group announced in April 2026, which set out the group's ambition to build infrastructure for new-era technological content creation beyond its core music catalog. "We are so excited to welcome the Blenda Labs team to Epidemic Group," said Sara Börsvik, Interim CEO of Epidemic Group. "We've always focused on building solutions that match how creators actually work today. Premium IP owners are looking to produce more content, faster, without losing creative control. Blenda has built a high-quality production system for exactly that where every creative decision is tracked, and human direction sits at the center of every step." Blenda Labs will operate as an autonomous business within the Epidemic Group, retaining its creative team and production capabilities while gaining access to the group's capabilities such as its world-class music and sound platform, and supporting infrastructure. "What we have built with Blenda is a production system that compounds," said Erik Wahlberg, CEO and Founder of Blenda Labs. "Every production makes the next one better and faster, always with the magic of human creativity at the center. Joining Epidemic Group means we can put that at the heart of how the best IP in the world gets made." The Stockholm-based company produces content ranging from theatrical feature films to digital-first YouTube channels, partnering with leading entertainment companies such as CoStudios, the company behind Laban The Little Ghost, and Storytel. "Animation has traditionally required trade-offs between quality and speed," said Viktor Linell, CEO of CoStudios. "Blenda excels in both. As they continue to scale and partner with Epidemic, we look forward to growing our partnership together." Footnote * Epidemic Sound Group AB is in the process of changing its name to Epidemic Group AB, following Board ratification. The name change is pending registration with Bolagsverket. About Epidemic Group The Epidemic Group is on a mission to reimagine storytelling through music, sound, and AI. The Group comprises Epidemic Sound, the world's leading soundtracking platform; Soundly, the world's premier sound effects platform; Overtone Studios, the Group's wellness music label, and Plenty Labs, an AI-native marketing operating system. Epidemic Sound is the Group's primary brand. Its 100% IP-owned catalog of more than 55,000 tracks and 250,000 Hollywood-grade sound effects soundtracks more than 3.5 billion daily views on YouTube and TikTok, with over 70% of the top 300 US YouTube channels using its music. Epidemic Sound partners with artists through a 50/50 revenue share, upfront payments, and bonuses, a model that has defined the company since 2009. The Group is backed by EQT, Blackstone, Creandum, Atwater Capital, Alecta, AMF, and IMAS Foundation. About Blenda Labs Blenda Labs is a next-generation entertainment company based in Stockholm. Its proprietary tech platform combines AI workflows with human creative direction to produce animation and video content for premium IP owners.

Music in Africa
May 18th, 2026
Wixen revises complaint as Meta pushes for dismissal.

Wixen revises complaint as Meta pushes for dismissal. 18 May 2026 - 11:37 * The dispute is one of several ongoing copyright conflicts involving Meta and music rights holders. The legal battle began in January, when Wixen filed a $70 million lawsuit accusing Meta of infringing more than 1 000 musical works across its platforms, including Instagram and Facebook. The publisher alleged that negotiations over a licensing renewal failed to result in a new agreement before the existing licence expired in December 2025. According to the complaint, Meta removed music belonging to some of Wixen's current and former clients from its platforms before the licence expired. Wixen further alleged that Meta informed artists and rights holders that the removals had been initiated by the publisher itself. The lawsuit claimed these statements were false and were made "with the malicious intent to strong-arm Wixen into accepting drastically reduced rates". Wixen alleged that some clients subsequently ended their relationships with the company. The complaint also alleged that, after the licence expired, the disputed works continued to appear in "thousands of reels" on Meta-owned platforms without authorisation or compensation. In addition to the copyright claims, Wixen alleged that Meta was attempting "to replace human-generated, royalty-bearing music with royalty-free AI-generated music". Earlier this month, lawyers representing both companies held two video meetings to discuss the case. However, a joint filing indicated that the discussions did not result in any agreement to narrow the issues or avoid further litigation. Meta reportedly raised concerns regarding Wixen's legal standing to pursue some copyright claims, arguing that the complaint lacked sufficient detail and included works created before 1978. Wixen defended the adequacy of its claims. The filing stated that, despite a "productive conversation, the parties did not reach agreement to narrow or resolve issues, and no amendments were agreed in advance of the contemplated motion". A judge gave Wixen until 15 May to submit its amended complaint. Meta has until 15 June to respond, following an extension from the original deadline of 7 May. The dispute is one of several ongoing copyright conflicts involving Meta and music rights holders. The company is also involved in a separate long-running legal battle with Epidemic Sound over music licensing and copyright issues.