Director, Quality Engineering

Company Details

Company URL: https://www.berkleytechnologyservices.com/  

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.   

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the “What’s Next” in our industry and beyond.   

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.   

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

The Company is an equal employment opportunity employer.

Responsibilities

At Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much like the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here. 

The Director, Quality Engineering is responsible for defining and leading Berkley’s enterprise Quality Engineering strategy, building a center of excellence, and driving high standards of quality across technology and business organizations. This role provides executive leadership for quality practices, test automation, vendor governance, and talent development to ensure consistent delivery excellence.

Quality Strategy & Leadership

• Define and execute Berkley’s Quality Engineering vision, strategy, and multi-year roadmap.• Establish enterprise-wide quality standards, practices, and governance frameworks.• Build and mature a Quality Engineering Center of Excellence (CoE).• Serve as the executive leader and advocate for quality across technology and business organizations.• Influence delivery organizations to embed quality ownership throughout the development lifecycle.

Quality Engineering Practice Development

• Design and implement Berkley’s future-state Quality Engineering operating model.• Define quality engineering processes, methodologies, standards, and best practices.• Establish test strategy frameworks for functional, integration, end-to-end, performance, operational readiness, and user acceptance testing.• Develop quality metrics and executive dashboards to measure delivery effectiveness and product quality.• Create repeatable quality patterns that can be leveraged across programs and operating units.

Test Automation & Innovation

• Define and lead Berkley’s enterprise automation strategy.• Establish automation frameworks, tooling standards, and quality engineering platforms.• Drive increased automation coverage and efficiency across the software delivery lifecycle.• Evaluate and implement emerging technologies, including AI-enabled testing solutions.• Identify opportunities to reduce manual effort and accelerate release readiness.

Vendor Leadership & Delivery Governance

• Provide strategic oversight of quality engineering vendors and testing partners.• Establish vendor accountability, performance measures, and service expectations.• Ensure quality standards are consistently applied across all delivery partners.• Lead knowledge-transfer and capability-building initiatives to reduce long-term external dependency.• Optimize blended onshore/offshore delivery models to maximize value and scalability.

Talent & Organizational Development

• Establish Berkley’s Quality Engineering profession and career framework.• Define role structures, competencies, skills progression, and development pathways.• Recruit, mentor, and develop high-performing quality engineering talent.• Build succession plans and future leadership pipelines for the discipline.• Foster a culture of continuous learning, innovation, and engineering excellence.

Delivery Quality & Risk Management

• Partner with program and engineering leaders to ensure delivery quality objectives are achieved.• Implement enterprise quality gates and release readiness standards.• Lead defect prevention and root-cause analysis activities.• Identify and mitigate quality risks across strategic initiatives.• Drive continuous improvement through lessons learned and quality analytics.

Qualifications

Qualifications:

• 10+ years of progressive experience in Quality Engineering, Software Testing, or Engineering Leadership roles.• 5+ years leading enterprise-scale Quality Engineering organizations or practices.• Proven experience building or transforming Quality Engineering capabilities.• Experience leading quality teams across complex technology transformation programs.• Demonstrated success developing and executing enterprise quality strategies.• Experience managing large vendor and partner relationships.• Strong executive communication and stakeholder management skills.

• Demonstrated comfort using AI-assisted tools in a professional context;approaches AI as a standard part of modern workflow rather than a specializedor optional capability

Preferred Experience:

• Insurance or financial services industry experience.• Experience supporting Guidewire or large core system modernization initiatives.• Experience implementing enterprise test automation frameworks.• Experience establishing Quality Engineering Centers of Excellence.• Experience with Agile, DevOps, CI/CD, and modern software delivery practices.• Experience leveraging AI and intelligent automation within testing and quality disciplines.

Leadership Competencies:

• Strategic Thinking.• Enterprise Influence.• Organizational Change Leadership.• Talent Development & Coaching.• Executive Presence.• Continuous Improvement Mindset.• Operational Excellence.• Vendor & Partner Management.• Data-Driven Decision Making.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role includes: Base Salary Range: $127,050.00 $181,500.00 $235,950.00 The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

Additional Requirements

Location and Travel: • Urbandale, IA.

Sponsorship Details

Sponsorship not Offered for this Role