Merchandising Top Product Monitoring

This is a hybrid positions requiring M-TH in office and remote on Fridays. Office is located in Boston, MA. 

At this time, Wayfair is unable to hire candidates that require visa sponsorship now or in the future for this position.

Senior Associate, Merchandising Top Product Monitoring

Merchandising Platform is essential to Wayfair’s mission to offer an unparalleled customer experience in the home e-commerce space. Our mission is to make it easy to create great listings on the company’s website, at scale. Great listings drive confidence and inspiration in customers, allow suppliers to get the most value out of the Wayfair platform, thus driving a positive feedback loop that leads to more satisfied customers and suppliers. We are customer obsessed - constantly looking to understand what is adding value & solving what is adding friction to the Merchandising workflow. 

The Top Product Monitoring Senior Associate will have the opportunity to gain experience in core merchandising workflows that drive content on site and contribute directly to the growth and success of the company. This is an ideal opportunity for someone who is passionate about operational excellence, eager to dig into product content trends and analysis, and connect with internal teams and suppliers about the merchandising of the company’s top priority products.

What You’ll Do

• Utilize our Top SKU Dashboard to monitor merchandising changes on priority SKUs, and vet those changes with subject matter experts (SMSs) to identify and group similar issues together for widespread resolution
• Surface issues and trends with cross-functional teams to develop and implement workflow controls to prevent unintended changes from happening in the first place
• Challenge the status quo and always be on the lookout for ways to streamline and improve the efficiency of existing processes
• Oversee a team of offshore agents to streamline the process of reviewing all content changes, building out a robust operational model for the team to follow
• Connect with internal and external stakeholders to alleviate concerns surrounding unintended changes and create resolution plans to ensure product pages are as expected

What You’ll Need

• 2+ years of relevant experience within an ecommerce or corporate retail organization
• Proactive and eager to constantly seek out opportunities to make an impact
• Exceptional organizational skills with the ability to multi-task several projects
• Ability to communicate complex ideas clearly and precisely, strong written and verbal communication skills with external and cross-functional internal stakeholders
• Comfortable working with and learning new technology and ability to adapt to a rapidly changing environment
• Strong analytical and quantitative skills; comfortable working with and manipulating data through in Excel/GSheets. SQL/GBQ experience is a plus, but not required
• Passionate about operational efficiency, building scalable processes and owning projects end-to-end